Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Holliday

Walling,TN

Summary

Dynamic leader with a proven track record at Dust, Debowler and Zuka, enhancing warehouse operations and customer satisfaction through innovative strategies and effective team management. Skilled in database management and workflow coordination, I've successfully optimized processes and boosted team performance, achieving significant improvements in efficiency and service delivery. I started at Zuka and in six years I managed three companies simultaneously for the same owners. I handled sales, online platforms such as Amazon, and was the customer service representative lead for all three. I am highly adaptive and love a fast paced environment that encourages learning and growing as an individual and with my team.

Overview

5
5
years of professional experience

Work History

Operations Manager

Dust
05.2022 - 10.2024
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.

Sales Representative Team Leader

Debowler
03.2021 - 09.2024
  • Implemented innovative sales techniques and created marketing strategies to enhance team productivity and drive results.
  • Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed, maintained and utilized diverse client base.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Operations Manager

Zuka
05.2019 - 09.2024
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.

Education

Human Development And Family Studies - Social Sciences

University of Nevada, Reno
Reynard, NV
04.2019

Skills

  • Workflow Coordination
  • Warehouse Operations
  • Database Management
  • Problem-Solving
  • Customer Service
  • Team Collaboration

Timeline

Operations Manager

Dust
05.2022 - 10.2024

Sales Representative Team Leader

Debowler
03.2021 - 09.2024

Operations Manager

Zuka
05.2019 - 09.2024

Human Development And Family Studies - Social Sciences

University of Nevada, Reno

Similar Profiles

CREATE PROFILE
Hope Holliday