Hope Hornsby
Bluffton,SC
Summary
Ambitious, committed Administrative Professional with revenue cycle experience dedicated to meeting organizational needs. Skilled in working under pressure and adapting to new situations and challenges while meeting deadlines. Seeking a defined position on Revenue Cycle Team with career pathway and opportunity for growth.
Overview
11
11
years of professional experience
Work History
Cash Application Specialist
NSN Revenue Resources
Sioux Falls, SD
02.2023 - Current
- Applied customer payments to accounts using various methods including Lockbox, ACH, checks, and credit cards.
- Provided excellent customer service to internal and external customers regarding payment inquiries.
- Assisted with month end closing activities related to cash application.
- Collaborated with Accounts Receivable team, COM, and BOM, as well as Legacy teammates, to promptly resolve any cash application process issues or discrepancies.
- Analyzed aged credit balances to identify unapplied credits and payments that require further investigation or research.
- Developed refund packets to obtain approval.
- Analyzed contract rates and identified opportunities for workflow enhancements.
Administrative Assistant
Outpatient Surgery Center of Hilton Head
Hilton Head Island, SC
10.2017 - Current
- Medical Billing and Coding
- Medical Record documentation audit and review
- Obtain precertification, authorizations and explain patient financial responsibility as well as collection prior to procedure
- Payment posting
- Initiate patient refunds procedure after correct insurance payment is processed
- Daily Deposit
- Back up Scheduling and Front Desk
- Manage and control office supply inventory to secure timely ordering of depleted stock.
- Assist with special projects
Business Office Director
Emeritus Senior Living
Hilton Head Island, SC
08.2013 - 07.2016
- Determined appropriate budget levels and tracked expenditures.
- Managed financial operations such as AP/AR and payroll.
- Established and maintained filing systems to support office personnel.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Liaised with leadership to oversee and execute financial, budget and contractual matters.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Monitored office inventory to maintain supply levels.
Education
Some College (No Degree) - Pre-Allied Health Studies
Technical College of The Lowcountry
Beaufort, SCSkills
- Account Balancing Reconciliation
- Records Management Systems
- Insurance Eligibility Verification
- Data Entry Documentation
- Accounting Skills
- Task Prioritization
- Multitasking and Time Management
- Strong Organizational Skills
- HST Pathways
- Waystar Systems
- Amkai Office and Amkai Charts
- Medoffice Pro
- Advantx
- Vision
Timeline
Cash Application Specialist
NSN Revenue Resources
02.2023 - Current
Administrative Assistant
Outpatient Surgery Center of Hilton Head
10.2017 - Current
Business Office Director
Emeritus Senior Living
08.2013 - 07.2016
Some College (No Degree) - Pre-Allied Health Studies
Technical College of The Lowcountry
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