Hope Howland
Summary
A highly motivated Business student at the University of Maine with a strong academic record and hands-on experience in leadership, marketing, and customer engagement. Skilled in strategic communication, problem-solving, and team management through roles as a camp counselor and resident assistant. Gained practical business experience in retail and donor relations, excelling in customer relations, sales, and stakeholder engagement. Successfully organized and promoted fundraising events, showcasing the ability to coordinate strategic initiatives, drive participation, and strengthen brand presence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Access Ambassador
Mitchell Institute
09.2025 - Current
- Promoted the Mitchell Scholarship and college access opportunities to high schools and community organizations by delivering tailored presentations and outreach campaigns, showcasing skills in brand advocacy, public speaking, and market positioning.
- Collaborated with staff and fellow ambassadors to design and implement engagement initiatives that expanded reach to diverse communities, strengthening abilities in strategic communication, stakeholder relationship management, and cross-functional teamwork.
Resident Assistant (RA)
University of Maine
08.2025 - Current
- Led and mentored a residential community, cultivating an inclusive and supportive environment that aligned with institutional goals and enhanced student satisfaction.
- Applied policy enforcement and conflict resolution strategies to address student concerns, demonstrating sound judgment, risk management, and stakeholder care.
- Planned, marketed, and executed community events, driving engagement, strengthening campus culture, and building a sense of brand loyalty within the residence hall.
- Collaborated with university staff and peer leaders to streamline operations, improve communication, and ensure consistent delivery of student services.
- Developed transferable skills in leadership, problem-solving, and relationship management while balancing operational responsibilities with academic priorities.
Retail Sales Associate
TJ Maxx
09.2024 - 06.2025
- Delivered high-quality customer service by addressing product inquiries, facilitating purchases/returns, and optimizing the customer journey to maximize satisfaction and retention.
- Executed accurate, high-volume transactions with speed and precision, demonstrating operational efficiency and attention to detail in a dynamic retail environment.
- Supported merchandising and inventory strategies, enhancing visual branding and contributing to overall sales growth.
- Promoted and sold financial products, consistently meeting monthly credit card acquisition targets through persuasive communication and value-driven sales techniques.
- Strengthened core business skills in sales, client relations, problem-solving, and collaborative teamwork, directly transferable to broader business and marketing contexts.
Summer Camp Counselor
Pine Tree Camp
06.2023 - 08.2024
- Provided high-quality care and support to campers with disabilities, ensuring a positive client experience centered on dignity, safety, and well-being.
- Maintained compliance and risk management standards by supervising activities, enforcing policies, and responding swiftly to incidents or concerns.
- Collaborated with a cross-functional team to design and deliver inclusive programming, enhancing engagement and creating impactful experiences for participants.
- Built transferable professional skills in adaptability, communication, and stakeholder relations while thriving in a fast-paced, high-responsibility environment.
Fundraising Assistant
Pine Tree Society
09.2023 - 05.2024
- Supported the planning and execution of fundraising initiatives (Snowmobile Ride-In, Auction, Paddle, and 5K), contributing to revenue generation for camp operations and scholarships.
- Coordinated event logistics and setup, ensuring seamless operations and delivering a positive experience for attendees, volunteers, and donors.
- Engaged directly with donors and stakeholders, strengthening relationships, promoting organizational mission, and encouraging ongoing financial support.
- Gained hands-on experience in event management, donor relations, and nonprofit marketing, with measurable impact on community engagement and fundraising success.
Cashier
Walmart
10.2021 - 05.2023
- Provided excellent customer service by greeting shoppers, answeriDelivered customer-focused service, greeting shoppers, addressing inquiries, and resolving concerns to enhance satisfaction and loyalty.
- Processed high-volume transactions (cash, card, and check) with accuracy and efficiency, ensuring financial integrity and operational consistency.
- Optimized store operations at checkout, promoting efficiency while upholding brand standards for service quality and cleanliness.
- Built transferable business skills in communication, problem-solving, and precision under pressure in a fast-paced retail environment.
Education
Marketing -
University of Maine
Orono, ME2026
Hodgdon Middle/High School
Hodgdon, Maine2023
Skills
- Leadership & Team Management
- Strategic Communication
- Customer Relations & Client Engagement
- Marketing & Brand Promotion
- Event Planning & Coordination
- Problem-Solving & Critical Thinking
- Stakeholder Engagement
- Sales & Persuasion Skills
- Time Management
- Conflict Resolution & Mediation
Accomplishments
- The Worthington Foundation Scholarship Recipient (2023)
- Mitchell Scholarship Recipient (2023)
- Ranked First Honor Essayist (2023)
- High Honor Roll (2019- 2023)
- Elected Captain of Varsity Soccer Team (2022)
- Awarded 2nd place in JMG 'College Success Essay' (2022)
Certification
- Market Research Simternship (2025)
- Microsoft Excel Certification (2024)
- CPR Certification (2024)
- BoatU.S. Foundation's Online Boating Safety Course, ME (2024)
Timeline
Access Ambassador
Mitchell Institute
09.2025 - Current
Resident Assistant (RA)
University of Maine
08.2025 - Current
Retail Sales Associate
TJ Maxx
09.2024 - 06.2025
Fundraising Assistant
Pine Tree Society
09.2023 - 05.2024
Summer Camp Counselor
Pine Tree Camp
06.2023 - 08.2024
Cashier
Walmart
10.2021 - 05.2023
Marketing -
University of Maine
Hodgdon Middle/High School
References
- Sarah Baillargeon, Assistant Director, Pine Tree Camp, (207) 217-8212, sbaillargeon@pinetreesociety.org
- Mitzi Rogers, TJ Max Store Manager, (207) 942-2752
- Jason Little, JMG Coordinator, (207) 538-5081, jasonlittle@msad70.org