Summary
Overview
Work History
Education
Skills
Recommendation
Timeline
Generic

Hope Howlett

Bartlett,TN

Summary

Emerging IT professional with hands-on experience in IT support, hardware troubleshooting, and database management. Eager to apply my skills and grow within a dynamic tech environment, contributing to team success and continued learning.

Overview

1
1
year of professional experience

Work History

Waitress

Side Porch Steakhouse
08.2024 - Current
  • Named one of the head waitresses
  • Focus on team-building and customer service
  • Volunteered in multiple community events
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Technology Department Intern

Bartlett City Schools
Bartlett, USA
08.2024 - 12.2024
  • Device Management and Rollout: Assisted in deploying and management of devices across the district
  • Active Directory: Worked with Active Directory to manage user accounts and permissions
  • Security: Assisted with the implementation of cybersecurity measures to protect district data and systems
  • Troubleshoot iPad and Macbook Issues: Resolved hardware and software issues for Apple products in a professional setting
  • Customer service development: Built essential customer service skills
  • Microsoft and Apple Products: Gained in-depth knowledge in managing and supporting both Microsoft and Apple ecosystems

Education

AAS Associate's Degree - Computer Information Technology

SOUTHWEST COMMUNITY COLLEGE
12-2025

Skills

  • SQL
  • Python
  • HTML
  • Java
  • Problem-solving
  • Technical support

Recommendation

“Hope Howlett served as an intern in the Bartlett City Schools Technology Department and quickly became a valuable asset to our team. She consistently went above and beyond her responsibilities, demonstrating a strong work ethic, adaptability, and a proactive approach to problem-solving.

Hope's technical skills, initiative, and professionalism set her apart. Whether troubleshooting, managing devices, or assisting staff and students, she handled every task with enthusiasm and excellence. Her dedication and strong communication skills make her an outstanding candidate for any opportunity she pursues.”

-Joey Mitchell, Director of Technology at Bartlett City Schools

Timeline

Technology Department Intern

Bartlett City Schools
08.2024 - 12.2024

Waitress

Side Porch Steakhouse
08.2024 - Current

AAS Associate's Degree - Computer Information Technology

SOUTHWEST COMMUNITY COLLEGE
Hope Howlett