- Avid Reader
- Enjoy participating in yoga for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
- DIY and Home Improvement
- Cooking
- Hiking
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
Hope Hutchings
North Canton
Summary
Dynamic Assistant Manager with a proven track record at Enterprise Rent-A-Car, excelling in customer relations and team leadership. Expert in strategic planning and employee engagement, I foster loyalty through exceptional service and effective coaching. Successfully improved operational efficiency, driving repeat business and enhancing team performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
08.2023 - Current
- Generated repeat business through exceptional customer service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Henri's Cloud Nine
08.2021 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Generated repeat business through exceptional customer service.
Waitress Supervisor
Aladdin Mediterranean Restaurant
10.2016 - 04.2021
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Bachelor of Communications - Communications
Kent State University
Kent, OH12-2022
Skills
- Employee supervision
- Coaching and mentoring
- Team motivation
- Scheduling and planning
- Customer relations
- Task delegation
- Business development
- Customer rapport
- Employee engagement
- Team leadership
- Strategic planning
- Strategic thinking
Interests
Timeline
Assistant Manager
Enterprise Rent-A-Car
08.2023 - Current
Assistant Manager
Henri's Cloud Nine
08.2021 - 07.2023
Waitress Supervisor
Aladdin Mediterranean Restaurant
10.2016 - 04.2021
Bachelor of Communications - Communications
Kent State University
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