Hope Jones
Atlanta,GA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Pinnacle Transportation Group
06.2023 - 12.2023
- Oversee the daily operation of the shuttles and drivers
- Assigning drivers on weekly tours, special request trips, and posts
- Transport Corporation employees on the campus of Chick-Fil-A support center
- Create weekly schedules and excel spreadsheets
- Transfer buses for maintenance purposes
- Daily check of vehicles and pre-trip documents.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
Bus Operator
Cedarhurst Senior Living
03.2021 - 06.2021
- Log mileage, condition of vehicle, number of passengers and gas
- Operate cars and or buses to transport residents to and from their destinations
- Secure wheelchairs with a 5-point tie down
- Maintain cleanliness and fueling of vehicles as needed.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Improved fuel efficiency through conscious driving habits such as proper acceleration control and avoiding unnecessary idling times at stops.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Received excellent customer reviews for friendly, punctual transport services.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Operated large vehicles in difficult urban and rural conditions.
Bus Operator
Eckardt Group
07.2020 - 02.2021
- Transport electricians from worker parking lot to construction work zone in a timely and safe manner
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Received excellent customer reviews for friendly, punctual transport services.
- Document any issues found and report to management.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
Bus Operator
Transdev
05.2018 - 03.2020
- Safely transport passengers to their destinations on assigned route
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Announcing all ADA's and points of interest on assigned routes
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Adhering to Transdev policies, procedures, and schedules
- Contacting proper personal and documenting any accidents/incidents or issues with the bus or passengers.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and safe bus environment for the comfort of all passengers.
Education
High School Diploma -
Cornerstone Christian Correspondence School
No Degree - Medical Assisting
Sanford Brown College
Atlanta, GASkills
- Attention to detail
- Leadership
- Problem solving
- Time management
- Teamwork
- Decision making
- Management
- Adaptability
- Process Improvement
- Contract Management
- Customer Service
- Contract Administration
- Client Relationships
- Employee Motivation
- Employee Relations and Conflict Resolution
- Interpersonal Communication
- Operations Management
- Operations Oversight
- Notary Public
Personal Information
Title: Operations Manager
Certification
Class B CDl
Notary Public
Timeline
Operations Manager
Pinnacle Transportation Group
06.2023 - 12.2023
Bus Operator
Cedarhurst Senior Living
03.2021 - 06.2021
Bus Operator
Eckardt Group
07.2020 - 02.2021
Bus Operator
Transdev
05.2018 - 03.2020
High School Diploma -
Cornerstone Christian Correspondence School
No Degree - Medical Assisting
Sanford Brown College
Class B CDl
Notary Public
Similar Profiles
Jose Luis Marquez SoteloJose Luis Marquez Sotelo
Truck Driver at Pinnacle Transportation DriveawayTruck Driver at Pinnacle Transportation Driveaway
DENNIS S HARPEDENNIS S HARPE
Driver at PINNACLE TRANSPORTATION LLCDriver at PINNACLE TRANSPORTATION LLC
LaTerrance WilliamsLaTerrance Williams
Asst. Superintendent at Pinnacle Constructors GroupAsst. Superintendent at Pinnacle Constructors Group