Hope Jones-Clark
Holly Springs,MS
Summary
Dedicated and responsive Educator and Counselor with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
33
33
years of professional experience
Work History
Substitute Teacher
Shelby County Schools
Memphis, TN
01.2022 - Current
- Engaged students in grades 1-8 with special needs, including applying the regular teacher’s IEP’s and creating multi-sensory lesson plans for math, English, reading and writing
- Instructed math, art, and English classes (Average 22-25 students per class) from grades 1-8
- Followed school policies, teach guidelines, and assisted and coached students in reading, math and English core competencies to standardized test scores
- Adhered to strict school policies and procedures for students with disciplinary issues.
Customer Service Support-Dispatcher-Receiving Clerk (Temp Assignment)
Atech
Memphis, TN
01.2023 - 04.2023
- Received over 30+ service calls daily
- Enter information, assign calls to a technician and enter the calls in the service calendar
- Receive the parts from carrier service, enter shipping information and warehouse locations for storage
- Call and confirm potential service date with clients
- Assign designated area for parts in warehouse
- Give quotes and invoices information to clients when requested
- Track complete and incomplete service calls.
Member Account Representative (Medicaid)
AMERIGROUP CORPORATION
Memphis, TN
01.2005 - 12.2009
- Managed individual accounts, explaining billing issues, benefits and Medicaid changes and updates and provided pricing quotes for benefits
- Communicated effectively with enrollees, providers, and vendors by answering inbound calls and questions
- Advised providers on billing issues and denials, offset credits to related medical procedures according to state limits, correct filing procedures for the ICD-9 codes and modifiers
- Resolved denials and issues with a first time resolution
- Research and determine member's eligibility
- Manage and respond to email requests within 24 hours
- Resolved claims appeal issues and problems using a demonstrate knowledge of contracts, products, networks, billing claims processing and procedures
- Provided in-depth customer service including resolution of problems and explanations of department standards according to company policies.
Export Customer Service Representative, Last Day Shipping Clerk
FUTURE ELECTRONICS
Southaven, MS
08.2001 - 01.2005
- Managed individual vending accounts; communicated effectively with vendors and sales representatives regarding shipping issues
- Mentored, coached and developed customer service representatives ensuring superior service to vendors and management
- Supported vendors with tracking shipments and answering questions regarding shipments via telephone
- Tracked shipments and resolved shipping issues
- Applied credit to accounts.
Assistant Operations Manager, Customer Service Rep
MEMPHIS BUSINESS INTERIORS
Memphis, TN
03.1995 - 05.2001
- Provided administrative support to Operational Manager
- Reviewed job orders scheduled teams for installations assignments and tracked man hours per job
- Maintained an accurate calendar of daily, weekly, and monthly events
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Entered invoices and time sheet data into system
- Ordered supplies and managed petty cash accounts for multiple departments
- Arranged meeting schedules and travel arrangements including hotel and travel for management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Title One Teacher- Assistant
HOLY FAMILY SCHOOL
Holly Springs, MS
08.1991 - 05.1995
- Reinforced Reading and Math skills to students on the computer and in person
- Worked with students in small groups
- Completed lessons plans with the Chapter One teacher
- Escorted students to and from lunch
- Attended parent and teacher meetings.
Education
MBA - Human Resources Management
Strayer University
Memphis, TN05-2010
BBA - Business Management
LeMoyne-Owen College
Memphis, TN05-2001
Skills
- Microsoft Office
- Excel
- PowerPoint
- Lesson Plan Implementation
- Discussion Facilitation
- Behavior Modeling
- Group and Individual Instruction
- Organizational Abilities
- Relationship Building and Management
- Student Records Management
Additional Information
Administrative support professional with over 20 years' experience in customer service, inbound call center experience, Medicare and Medicaid support, customer relations, receiving, export and overnight clerk, warehouse. Effective communicator in groups with diverse interests and levels of authority, able to develop. rapport easily. Highly qualified leader in areas including team building, motivation, credibility, and conflict resolution. Able to perform multiple tasks and work well under tight deadlines. Strong verbal and written communication skills. Noteworthy achievements include: Six Sigma Greenbelt, CASA Volunteer, AmeriCorps / TLC
Volunteer Experience
Volunteer of the year, AmeriCorps- Americorp/TLC, TN, 05/2003, Received honorable recognition from the State of TN for the Volunteer of the year from the Exchange Club and AmeriCorps (TLC) National Service Organization Group. I was blessed to work with at risk youth and their families, Teen mothers, a monitor with the supervised visitation program, assisted single mothers with housing, employment, transportation, and basic living needs when ordered by the courts, a mentor and I was a court advocate for the CASA program at Juvenile court in Shelby County.
Timeline
Customer Service Support-Dispatcher-Receiving Clerk (Temp Assignment)
Atech
01.2023 - 04.2023
Substitute Teacher
Shelby County Schools
01.2022 - Current
Member Account Representative (Medicaid)
AMERIGROUP CORPORATION
01.2005 - 12.2009
Export Customer Service Representative, Last Day Shipping Clerk
FUTURE ELECTRONICS
08.2001 - 01.2005
Assistant Operations Manager, Customer Service Rep
MEMPHIS BUSINESS INTERIORS
03.1995 - 05.2001
Title One Teacher- Assistant
HOLY FAMILY SCHOOL
08.1991 - 05.1995
MBA - Human Resources Management
Strayer University
BBA - Business Management
LeMoyne-Owen College
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