Hope Juarez
Las Vegas,USA
Summary
Dynamic, results-driven advisor and operations leader with 6+ years of experience in workforce development, sales, education enrollment, and multi-location management. Proven ability to improve program outcomes, exceed performance targets, build high-functioning teams, and elevate the customer or student experience. Skilled in career advising, talent development, sales strategy, and relationship management. Passionate about helping individuals grow while driving organizational impact. Seeking a leadership role that offers growth, innovation, and higher earning potential.
Overview
7
7
years of professional experience
Work History
Career Advisor
C2 GPS
01.2025 - Current
- Provides career advising, intake support, job development, and project coordination for participants in a Clark County–funded accelerated EMT Pilot training program.
- Conducts comprehensive career and training assessments to identify goals, skill gaps, and potential barriers, ensuring participants receive full wraparound services and support.
- Guides students through resume development, mock interviews, and targeted job search strategies tailored to emergency medical services and healthcare career pathways.
- Develops and maintains employer partnerships, connecting participants to EMS agencies, hospitals, apprenticeships, and training-related employment opportunities.
- Handles student intake processes, eligibility screening, data collection, and documentation to ensure compliance with Clark County and program requirements.
- Provides ongoing on-site case management, monitoring attendance, performance, retention, and progress throughout the accelerated EMT program.
- Conducts outreach to community partners, training sites, and local organizations to increase program visibility and recruit eligible participants.
- Coordinates program logistics, maintains project timelines, prepares reports, and collaborates with internal teams and external stakeholders to support smooth program operations.
- Ensures all case files, employer contacts, and placement documentation meet county standards and align with project goals.
- Supports successful completion of EMT certification, transition into the workforce, and long-term employment outcomes.
Education Advisor
APLUS America
01.2024
- Guided clients through the enrollment process, ensuring smooth onboarding and ongoing support.
- Manage documentation, client communication and payment processing for subscriptions.
- Resolved client issues promptly fostering strong long-term relationships.
- Exceeded sales targets by consistently signing 18 to 20 new memberships weekly.
- Utilized ZOHO, Microsoft Teams and Zoom to enhance communication and efficiency.
Counter Manager
Bobbi Brown, Dillard's
01.2024
- Drove sales and built strong client relationships through makeup artistry and product expertise.
- Analyzed sales trends and implemented strategies to boost performance.
- Organized events to increase brand visibility and department sales.
- Supervised inventory management and collaborated with vendors to optimize sales outcomes.
Admissions Representative
Euphoria Institute & Milan Institute
01.2023 - 01.2024
- Conducted 150+ daily outreach calls, providing campus tours and assisting prospective students with enrollment.
- Guided students through program offerings, financial aid, and application processes, consistently exceeding enrollment goals.
General Manager
Elements Massage & Massage Envy
01.2022 - 01.2023
- Lead operations for two major locations, driving membership, sales retention, and customer satisfaction through strong leadership and consistent team performance.
- Recognized for outstanding results including top clinic status for gift card, sales and membership growth, and growing aesthetic services by retaining top talent.
- Oversaw daily clinic operations, ensuring high-quality service, client care and compliance with industry standards, and State Board regulations.
- Managed all HR functions, including recruiting, hiring, training, scheduling, payroll and performance evaluations, while fostering a positive and professional work environment.
- Set and tracked sales and service goals, focusing on increasing membership, retail sales and profitability in line with franchise objectives.
- Handled escalated customer issues and maintain a safe, clean and welcoming environment for staff and clients.
- Develop and executed marketing strategies, managed inventory and collaborated with franchise locations to align goals and share best practices.
- Promoted a positive culture aligned with brand values of optimism, gratitude, excellence, consistency, and empathy.
Salon Manager
Sassy Blowtique
01.2022
- Managed staff, schedules, payroll, inventory, and customer service.
- Ensured compliance with company policies and State Board regulations.
Beauty Manager
Sephora Inside JCPenney
01.2019 - 01.2021
- Drove $2.5M in sales (2019) and $1.25M (2020), surpassing sales targets.
- Led team coaching, utilizing strengths to enhance customer experience and achieve store goals.
Education
Cosmetology
Euphoria Institute of Beauty, Arts and Sciences
01.2013
Skills
- Leadership & Team Management
- Workforce Development & Career Advising
- Program Coordination
- Operations & Process Improvement
- High-Volume Enrollment & Sales Strategy
- Case Management & Client Support
- Communication & Relationship Building
- Performance Optimization
- CRM & Software: ZOHO, Teams, Zoom, Microsoft Office
Timeline
Career Advisor
C2 GPS
01.2025 - Current
Education Advisor
APLUS America
01.2024
Counter Manager
Bobbi Brown, Dillard's
01.2024
Admissions Representative
Euphoria Institute & Milan Institute
01.2023 - 01.2024
General Manager
Elements Massage & Massage Envy
01.2022 - 01.2023
Salon Manager
Sassy Blowtique
01.2022
Beauty Manager
Sephora Inside JCPenney
01.2019 - 01.2021
Cosmetology
Euphoria Institute of Beauty, Arts and Sciences
Awards
Sephora: Values in Action Award (April 2021) – Recognized for innovation, teamwork, and leadership.
Massage Envy: Get er Done” Award (December 2022) – Acknowledged for exceptional initiative.