Hope Kasuboski
Berlin,WI
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
Burger King
12.2020 - 07.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Appleton West High School
05.2023
Skills
- Food Safety and Sanitation
- Accurate Money Handling
- Directing Team Members
- Handling Customer Complaints
- Inventory Control
- Maintaining Clean Work Areas
- Staff Training and Onboarding
- Adaptability and Flexibility
- Multitasking
Timeline
Shift Manager
Burger King
12.2020 - 07.2023
High School Diploma -
Appleton West High School
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