Hope Keller
Lexington,NC
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
19
19
years of professional experience
Work History
Financial Aid Assistant– FWS Coordinator
Robert Half (work at local college)
07.2023 - 03.2024
- Interviewing and onboarding students for the Federal Work Study Program, assist students with securing alternative loans, assist parents with the application process for PLUS loans.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Human Resources Administrative Assistant
Partners Personnel
01.2023 - 07.2023
- Assist HR (including Payroll) with file organization and maintenance, organize filing system for all past/term employees, manage current employee files, learn SAP to assist Payroll Manager with projects, use BambooHR to manage files for organization of new and termed employees, use Sharepoint to transfer and manage files, interact with members of the department to support and complete tasks as needed.
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
Leasing Consultant/Assistant Property Manager
Brentwood Crossing
01.2016 - 04.2021
- Oversee 87 to 139 unit multifamily section 8, LIHTC and affordable housing complex, maintain compliance with all on-site federal regulations, responsible for maintaining budgeted occupancy levels at approved rental rates, responsible for achieving the highest possible Net Operation Income (NOI) through effective cost control and maximizing revenue, interview prospects and guide them through the leasing process, recertify tenants annually maintaining compliance to all HUD/LIHTC federal guidelines.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Property Manager
The Club Apartments
05.2013 - 12.2015
- Oversee 87 to 139 unit multifamily section 8, LIHTC and affordable housing complex, maintain compliance with all on-site federal regulations, responsible for maintaining budgeted occupancy levels at approved rental rates, responsible for achieving the highest possible Net Operation Income (NOI) through effective cost control and maximizing revenue, interview prospects and guide them through the leasing process, recertify tenants annually maintaining compliance to all HUD/LIHTC federal guidelines.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Payroll Specialist
Winston-Salem Forsyth County Schools
08.2008 - 11.2011
- Preparing, verifying, and entering data for monthly, semi-monthly, and special payroll payments, computing proper payment according to employees’ status (i.e., 10-month, 12-month employee)and showing all statutory and voluntary deductions, special payments, retroactive salary adjustments, forfeited annual leave, longevity, summer school and compensation bonus payments, contributions, and special withholdings, process checks and/or direct deposits.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Treasurer
Guilford County Schools
05.2005 - 08.2009
- Program assistant performing a variety of complex bookkeeping, administrative duties while requiring an awareness of virtually everything happening in a school environment, maintain a multi-fund bookkeeping system using a computerized accounting program, staff payroll, generate monthly reports including cash/flow statements, balance statements, and income/expenditure statements for each fund (federal/state/local funds), utilize the e-procurement system to purchase equipment and supplies.
- Reduced operating costs by identifying and implementing cost-saving measures across the organization.
- Implemented best practices in treasury operations, increasing departmental effectiveness and productivity.
Education
Payroll Specialist Certification -
Guilford Technical Community College
01.2021
BS in Business Administration (Human Resources) -
East Carolina University
01.1996
AAS in Business Computer Programming -
Davidson County Community College (Davidson/Davie Community College)
01.1993
Diploma in General Business -
Salisbury Business College
01.1989
Skills
- Consulting
- Database Management
- Recordkeeping
- Business Administration
- Information Collection
- Administrative Leadership
- Staff Supervision
- Resource Allocation
Volunteer Experience
DAIC Ministries, 2014, present, Administrator, Assist Executive leadership with development and implementing organization at its inception, Leadership development - consistent training and mentorship, Meet deadlines with accurate and precise skills all while balancing family and professional responsibilities, Relating to people and engaging in growth and development, Strong computer skills - maintaining the organization website and social media tools, as well as creating and designing publications for the ministry and outreach, Create PowerPoint presentation for instructing purposes, Assist with the education and development of new members - teach new member classes and bible study, Teach the Vision and Mission of the organization to all new members so they will understand the purpose of the organization, Instruct and access participants needs - teach computer and technology classes and other classes as needed, Work with Leadership and collaborate with other team members to plan and organize outreach ministry events
Timeline
Financial Aid Assistant– FWS Coordinator
Robert Half (work at local college)
07.2023 - 03.2024
Human Resources Administrative Assistant
Partners Personnel
01.2023 - 07.2023
Leasing Consultant/Assistant Property Manager
Brentwood Crossing
01.2016 - 04.2021
Property Manager
The Club Apartments
05.2013 - 12.2015
Payroll Specialist
Winston-Salem Forsyth County Schools
08.2008 - 11.2011
Treasurer
Guilford County Schools
05.2005 - 08.2009
Payroll Specialist Certification -
Guilford Technical Community College
BS in Business Administration (Human Resources) -
East Carolina University
AAS in Business Computer Programming -
Davidson County Community College (Davidson/Davie Community College)
Diploma in General Business -
Salisbury Business College
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