Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hope Kelly

Byram,MS

Summary

Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Focused, with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Punctual and honest, with solid background in various environments. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

2
2
years of professional experience

Work History

Sales Associate

Dillards Retail
02.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Developed strong rapport with customers and created positive impression of business.

Cashier

JCPenney
01.2022 - 11.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Answered questions about store policies and addressed customer concerns
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Learned truck and floor positions and provided backup at key times
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Assisted customers by answering questions and fulfilling requests
  • Processed checks, cash and credit purchases or refunds.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Associates Degree - Fine Arts

Hinds Community College
Raymond, MS
12.2023

High School Diploma -

Clinton Public High School
05.2020

Skills

  • Feedback Acceptance
  • Customer Assistance
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Reliable and punctual
  • Customer Needs Assessment
  • Cleaning techniques
  • Friendly and Helpful
  • Honest and Dependable
  • Engaging with Diverse Customers

Accomplishments

  • Earned position on the "Warrior Team" award for store knowledge and strong work ethic.
  • Collaborated with team of 5 in the development of the Warrior Team.
  • Trained and mentored 6 employees.

Timeline

Sales Associate

Dillards Retail
02.2024 - Current

Cashier

JCPenney
01.2022 - 11.2022

Associates Degree - Fine Arts

Hinds Community College

High School Diploma -

Clinton Public High School

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Hope Kelly