Hope Kennedy
Batson
Summary
To be a leader in the company with the reputation of honesty and integrity. Getting any and all jobs done safely, efficiently and completely. To obtain a challenging position with a growing company which provides room for advancement. Continue to thrive in a fast paced environment as a dependable and hardworking employee. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer II
Texas Department of Criminal Justice
10.2024 - 04.2025
- Searches for contraband and provides security; counts, feeds, and supervises offenders in housing, work, and other areas accessed by stairs; and maintains security of various assigned areas involving long periods of sitting and standing, climbing stairs and ladders to reach the assigned areas, and working at heights. Provides custody and security of offenders including observing actions of offenders, squatting and bending to perform “pat” and “strip” searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation. Supervises and provides security of offenders performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations which involve climbing stairs and ladders, and climbing around the inside or outside of buildings; works outdoors and indoors without air conditioning; works around motorized or moving equipment and machinery; and is subject to all types of weather. Responds to emergencies, including climbing stairs and ladders while searching for escaped offenders, hearing calls for and calling for help, giving first aid at the emergency site, carrying an injured or unconscious offender or employee various distances to safety up or down stairs and ladders; and uses force and deadly force, including the use of chemical agents and firearms, to control offenders. Reads, reviews, and properly applies information found in offender records which is related to the offenders health and safety and to the security of the facility; provides leadership and technical guidance to other staff; complies with policies, procedures, rules, and regulations; enforces offender disciplinary rules; and prepares and maintains records, forms, and reports. Performs a variety of marginal duties not listed, to be determined and assigned as needed
Member Care Representative
TRANZACT
08.2023 - 12.2023
- The Member Care Representative Is To Obtain All Necessary Information From A Client After An Insurance Application Is Submitted To An Insurance Carrier. The Information Is Provided To The Insurance Carrier Underwriter In Order To Obtain An Approval For The Insurance Policy Purchased. I Work On The Case Team And Report To The Performance Manager. I am Comfortable Identifying, Adjusting, Adapting To And/Or Correcting Various Complex Scenarios. The Case Manager Must Maintain Client Confidentiality And Possess A High Level Of Integrity. In Addition, I always Provide Exceptional Customer Service And Take Ownership Of The Client Relationship By Responding To Client Needs.
Sales Associate/Customer Service
Family Dollar
12.2022 - 05.2023
- Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns. Maintains a presence in the store by providing excellent customer service. Ensures a clean, well-stocked store for customers. Assists the Store Manager with efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service. Assists the Store Manager in ensuring a safe working environment and provides protection for company assets according to required procedures. Assists the Store Manager with efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service. Assists the Store Manager in ensuring a safe working environment and provides protection for company assets according to required procedures.
Certified Apprentice
Liberty Pest Control
05.2022 - 09.2022
- Went through 6 weeks of training with Certified Applicator in field and in office. Reading labels and studying all aspects of the pesticides and chemicals we use on a daily basis. Studying agriculture and different kinds of insects, rodents, birds and general pests. I am given invoices in the morning for the day. Each invoice consists of the customer’s name, address, phone number and what kind of treatment they had requested for. I always call atleast 10 minutes before the appointment time to let the customer know that I am their exterminator for today and that I am on the way. Once I get to the customers location, I knock on the door and introduce myself. I ask the customer what kind of pests they are having and the severity of the activity. After knowing that information, I basically give them a run down on what pesticide I would be using and how I am going to applicate/spray the house. I then go to my company vehicle and start to prepare. Don proper ppe such as gloves. Read each label of pesticides for mixing and indoor application purposes. After pesticide is mixed, knock on the door for entry. Start spraying right hand all through the house. Aimed low for baseboards and sprayed under furniture. After treatment has been completed, I give them their invoice and then collect payment. Wish the customer well and put sprayer back into truck. Doff ppe and turn in payment to proper envelope. After this process, head on to the next house. Repeat process.
Fire Watch/Hole Watch
Integrated Mechanical Industrial
03.2021 - 04.2021
- On site, I always have my fire extinguisher, Air Horn, Communications radio and permits for hot work. Made sure that the required hot work permit of the day is signed by the supervisor, welder and myself before any hot work is performed. I insured that any and all sparks that land on the ground or other objects do not cause a fire. Whole Watch/ On site, I always have my communications radio, hot work permits and sign in sheet for those who are going in and out of the confined space. I check them in when going into the confined space and check them out when they exit the confined space. This ensures that I have the head count of people and know who exactly is in the confined space. I have to sit next to the confined space next the H2S Monitor at all times. Every hour, I called the Mill Foreman to perform an air check to make sure there are no other foreign gases in the confined space with the workers.
- 1 Week Turnaround
Scaffold Builder
Apache Industrial Services
06.2018 - 12.2020
- safely erects, maintains, and dismantles temporary metal or wood structures (scaffolding, towers, walkways) for construction or industrial projects. Responsibilities include interpreting blueprints, inspecting equipment for safety compliance, working at high heights, and ensuring stable, secure, and OSHA-compliant platforms
Education
High School Diploma - General Studies
University Park Academies
Liberty, TX06-2014
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Soft Rebuttles
- Leadership
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Observation
- Suicide prevention
Accomplishments
- Seized a mass number of weapons during random cell searches.
- Recognition for most medicare sales.
- Promotion to Assistant Manager after 3 months.
- 6 weeks of training completed to become of Certified Apprentice.
- Promotion to Helper with tools after 6 months
Certification
Class C Drivers License
Languages
English
Timeline
Correctional Officer II
Texas Department of Criminal Justice
10.2024 - 04.2025
Member Care Representative
TRANZACT
08.2023 - 12.2023
Sales Associate/Customer Service
Family Dollar
12.2022 - 05.2023
Certified Apprentice
Liberty Pest Control
05.2022 - 09.2022
Fire Watch/Hole Watch
Integrated Mechanical Industrial
03.2021 - 04.2021
Scaffold Builder
Apache Industrial Services
06.2018 - 12.2020
High School Diploma - General Studies
University Park Academies