Summary
Overview
Work History
Education
Skills
Timeline
Generic

HOPE KIRKWOOD

Denham Springs,LA

Summary

Adept at enhancing patient care and streamlining insurance billing, I leveraged my problem-solving skills and attention to detail at AVITA PHARMACY to significantly improve customer satisfaction. My expertise in medication dispensing and commitment to empathetic service have consistently contributed to optimizing pharmacy operations and patient outcomes.

Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.

Pharmacy professional with comprehensive expertise in medication management and patient interaction. Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations. Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.

Accomplished and certified Pharmacy Technician with over [Number] years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to [Company]. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

19
19
years of professional experience

Work History

Certified Pharmacy Technician

AVITA PHARMACY
06.2021 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collected co-payments or full payments from customers.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.

Certified Pharmacy Technician

WALMART PHARMACY
06.2006 - 03.2017
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.

Education

No Degree - PHARMACY TECHNICAIN

MEDVANCE INSTITUTE
BATON ROUGE
06-2006

High School Diploma -

ARLINGTON PREPARTORY
GONZALES,LA
05-2005

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Medication dispensing
  • Team collaboration
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Pharmaceutical calculations
  • Workflow optimization
  • Pharmacist support
  • Prescription interpretation
  • Drug storage procedures
  • Pharmacy and customer records management
  • Patient confidentiality
  • Insurance verification
  • Advanced math skills
  • Pharmacy law compliance
  • Aseptic techniques
  • Inventory management
  • Compounding techniques
  • Regulatory compliance
  • HIPAA
  • Updating medication histories
  • Multitasking and organization
  • Empathy and patience
  • Medication preparation
  • Refill requests
  • Proper labeling
  • Point of sale systems proficiency
  • Prescription labeling
  • FDA and HIPAA compliance
  • Proper labeling procedures
  • Insurance confirmation
  • Patient paperwork
  • Confidentiality and HIPAA
  • Answering customer questions
  • Drug safety
  • Healthcare regulations
  • Stocking shelves
  • Receiving incoming supplies
  • Medication labels
  • Prescription filling
  • Medicare and medicaid process
  • Medication therapy management
  • Order verification
  • FDA drug safety guidelines
  • Billing support
  • Ordering and stocking medications
  • Supporting pharmacy operations
  • Resolving customer issues
  • Labeling prescriptions
  • HIPAA compliance

Timeline

Certified Pharmacy Technician

AVITA PHARMACY
06.2021 - Current

Certified Pharmacy Technician

WALMART PHARMACY
06.2006 - 03.2017

No Degree - PHARMACY TECHNICAIN

MEDVANCE INSTITUTE

High School Diploma -

ARLINGTON PREPARTORY
HOPE KIRKWOOD