Bistrack
Hope Kleine
Sales
Festus,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the construction industry. A positive demeanor and proven in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, current products, and customer satisfaction. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers. Highly organized, and stays calm under pressure.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Inside Sales Representative
RP Lumber
Festus, MO
04.2019 - Current
- I enhanced customer retention by offering tailored solutions that addressed their unique needs and challenges, leading to increased loyalty and repeat business. I monitored services post-sale and implemented quick and effective resolutions to problems. I kept up-to-date with available products and managed customer interactions in a friendly and professional manner. I developed and sustained strong relationships with contractors, builders, and homeowners, providing knowledgeable and friendly support at every project stage. I built customer relationships to foster long-term business growth and maintained robust working relationships with sales representatives. I trained employees on new computer software and met with customers to discuss their needs, order products, and coordinate timely deliveries to keep projects on schedule. I nurtured long-term customer relationships through honesty and knowledge of current products. I greeted customers, assisted them in selecting merchandise, finding accessories, and completing purchases. I participated in industry events and trade shows to network with prospects and enhance brand awareness. I increased sales revenue by forging strong client relationships and offering insightful product recommendations. I informed customers about promotions to boost sales productivity and volume. I enhanced customer satisfaction through attentive service, promptly addressing concerns, and providing timely solutions. I answered customer inquiries regarding products, prices, and availability. I fostered lasting relationships with customers through effective communication and quick responses, resulting in long-term loyalty and an expanded client base. I maintained current product knowledge to best serve customers and maximize sales potential. I selected the correct products based on customer needs and product specifications. I fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Pro Service Specialist
Lowe's Companies, Inc
Festus, MO
03.2015 - 10.2018
- Processed merchandise returns and exchanges.
Kept checkout areas clean and orderly, and performed general cleaning duties, such as sweeping floors and emptying trash cans.
Provided carry-out service to customers at the end of transactions.
Handled orders for equipment rental and returns.
Opened new business accounts.
Ordered special products through vendors.
Coordinated with vendors and contractors to ensure product availability at the start of jobs.
Worked with vendor representatives to quote products for customers.
Managed due files.
Prepared deliveries for drivers.
Informed customers and contractors about the ETA and delivery of special order products.
Used a deck design tool to estimate costs for customers.
Enhanced customer satisfaction by delivering timely and accurate service solutions for their professional needs.
Assessed current industry trends and competitor offerings to stay informed about best practices in the field of professional services specialization.
Adopted a structured approach to problem-solving, which improved the efficiency of resolving client concerns and inquiries.
Worked collaboratively with cross-functional teams, promoting teamwork and open communication for successful project outcomes.
Listened actively to customers, addressed concerns swiftly, and escalated major issues to the supervisor.
Answered customer calls promptly to minimize wait times.
Updated account information to keep customer records current.
Improved customer satisfaction with proactive strategies aimed at understanding and resolving customer needs and concerns.
Responded to customer inquiries for products, services, and company information.
Provided advice and assistance to customers, with attention to special needs or requests.
Identified and addressed the root causes of customer issues to resolve product or service complaints.
Engaged in team meetings and training sessions to remain updated on product changes and developments.
Built and established
Customer Service Representative
Accent
Farmington, MO
09.2010 - 09.2010
- Maintain records of customer interactions and transactions, noting details of inquiries, complaints, comments, and actions taken. Ensure that appropriate changes are made to resolve customers' problems. Resolve service or billing complaints by performing tasks such as bill adjustments. Assist customers with technical issues regarding wireless devices, troubleshoot, take steps to repair the issue, or refer to a repair center. Handle customer inquiries and suggestions courteously and professionally. Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Actively listen to customers, address concerns promptly, and escalate major issues to supervisors. Answer a constant flow of customer calls with minimal wait times. Update account information to maintain accurate customer records. Maintain customer satisfaction with proactive strategies focused on addressing customer needs and resolving concerns. Handle escalated calls efficiently, finding resolutions satisfactory to both customers and the company. Offer advice and assistance to customers, being attentive to special needs or requests. Enhance customer satisfaction by promptly addressing concerns and providing accurate information. Develop strong product knowledge to offer informed recommendations tailored to individual customer needs. Clarify customer issues and determine the root cause of problems to resolve product or service complaints. Keep detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Consistently exceed performance metrics, earning recognition as a top performer within the team. Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Exhibit high energy and professionalism when interacting with clients and staff. Investigate and resolve customer issues thoroughly and efficiently.
Education
Ford Automotive Technology - Automotive Technology
Forest Park Community College St. Louis
St. Louis, MO. 1996 - 1997
GED - Accounting
Harris Stowe University St. Louis
St Louis, MO 1985 - 1986
Skills
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Issue Resolution
- Data Entry
- Order Management
- Adept multi-tasker
- Superior organizational skills
- Upselling and Cross Selling
- Email and Phone Etiquette
- Daily Workflows
- Sales Expertise
- Time Management
- Customer Relationship Management
- Product and Service Sales
- Paperwork Drafting
- Solution Coordination
- Expert in Product Type Products
- Payment Processing
- Social Media Platforms
- Onsite Visits
- Special Requests
- Superior Organizational Skills
- Closing Sales
- Merchandising Proficiency
- Reading Comprehension
- Credit and Debt Card Processing
- Reminder Calls
- Serve Customers
- Promote Products
- Restock Shelves
- Attention to Detail
- Office Supplies and Inventory
- Cash Register Operations
- Documentation
Personal Information
Title: Pro Service Specialist - Lowe's Companies, Inc
Additional Information
Have been specializing in designing and selling decks for past five years. Working with contractors, visiting job sites and speaking with homeowners. Have worked closely with vendors to get product for displays and get promotions for customers.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPaid sick leave4-day work weekQuote
All that wonder are not lost.
Software
Spruce
Windows
Timeline
Inside Sales Representative
RP Lumber
04.2019 - Current
Pro Service Specialist
Lowe's Companies, Inc
03.2015 - 10.2018
Customer Service Representative
Accent
09.2010 - 09.2010
Ford Automotive Technology - Automotive Technology
Forest Park Community College St. Louis
1996 - 1997
GED - Accounting
Harris Stowe University St. Louis
1985 - 1986
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