Hope Klementowich

• Prepared and served high-quality coffee beverages to customers.
• Maintained cleanliness and organization of workstations and customer areas.
• Operated espresso machines and coffee brewing equipment efficiently.
• Assisted customers with menu selections and answered questions about products.
• Handled cash transactions and processed payments accurately.
• Collaborated with team members to ensure smooth service flow during peak hours.
• Stocked supplies and ingredients to support daily operations effectively.

Operations Leadership

• Oversaw departmental time sheets, payroll submissions, and HR documentation.
  
• Mediated employee disputes and acted as a mentor, escalating disciplinary recommendations when necessary.
• Supervised daily saw operations, assigning and prioritizing jobs across floor, roof, jack, and 6/20 work areas to maintain workflow and meet deadlines.
• Partnered with production supervisors to coordinate cutting schedules and ensure jobs were completed in sequence and on time.
• Trained, coached, and evaluated both new hires and seasoned sawyers, providing mentorship, documentation, and corrective feedback as needed.
• Operated and trained staff on ALS 4.0, Auto Mills, EstiFrame, Hundegger, and bunk saw systems.
• Created a truss-by-truss cutting method for the Hundegger, improving accuracy, workflow, and overall efficiency.

Hiring, Training, and Development

• Participated in crew and manning meetings to determine departmental staffing needs.
• I took part in the interview process to identify qualified candidates through comprehensive Predictive Index evaluations and in-person interviews.
• Oversaw a one-week probationary period for new hires, monitoring performance in attendance, eagerness to learn, coachability, and overall attitude.
• Continued involvement in employee development after onboarding, supporting ongoing training, and career growth.

Inventory, Quality, and Performance Management

• Conducted twice-weekly lumber inventories and led monthly and annual counts to maintain accurate stock levels.
  
• Oversaw lumber receiving, inspection, and quality control to ensure materials met production standards.
  
• Managed scrap utilization to reduce waste, and increase yield.
  
• Tracked KPIs such as board foot per man-hour and total output to monitor productivity.
  
• Participated in P&L meetings with management to identify cost savings in maintenance, labor, and supply usage.
  
• Implemented 5S projects, including customized shadow boards and organizational systems, improving efficiency and workplace safety.

• Promoted from barista to shift leader due to strong work ethic and leadership abilities.
• Oversaw daily operations, ensuring efficient workflows and optimal team performance.
• Trained new employees on beverage preparation, POS systems, and service standards.
• Managed cash handling, including register drops and balancing during shifts.
• Maintained cleanliness and organization to enhance customer experience.
• Achieved window service times under two minutes for prompt product delivery.
• Motivated team members during peak hours to sustain focus and productivity.
• Supervised team activities to guarantee smooth operational flow.