Summary
Overview
Work History
Education
Skills
Locations
Certification
Timeline
Generic

Hope Lancaster

Little River,SC

Summary

Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Key Holder

CosmoProf
05.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Improved overall store organization by consistently implementing proper merchandise stocking techniques.
  • Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
  • Trained new team members on store procedures, policies, and sales techniques for consistent performance.
  • Collaborated with store management to achieve monthly sales targets and goals.
  • Participated in team meetings where we shared best practices, set goals, addressed challenges, ultimately contributing towards a more cohesive work environment.
  • Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Guest Educator

Lululemon
12.2023 - Current
  • Educating guest on products to help them find what will best suit their needs
  • Keeping the store up to Gold Standard
  • Applying ACE to my work day
  • Nightly inventory
  • Keeping Back of house organized
  • Working in a fast paced environment while still providing guest with a great experience
  • Working as a team and helping other educators with any task they may need assistance with
  • Improved retail staff training outcomes with detailed observations and recommendations based on in-store experiences.
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.
  • Maintained a clean and inviting retail environment that encouraged positive customer interactions.
  • Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Oversaw daily store operations, delegating tasks effectively to ensure smooth functioning of the retail division.

Hairstylist

Britstyle Hair Salon
04.2015 - Current
  • Providing guest with a relaxing experience and environment
  • Working with guest to achieve realistic hair goals
  • Helping guest feel their best and look their best
  • Keeping a clean work space
  • Helping guest purchase the correct products for their hair through educating
  • Opening and closing the salon each day in a timely manner
  • Ordering inventory and keeping track of inventory in store
  • Solving issues that guest may have

Hairstylist

Floyd's 99 Barbershop
01.2011 - 01.2015
  • Providing guest with a fun experience by providing my knowledge and skill to achieve what they are looking for
  • Working with other stylist to collaborate and brainstorm ideas
  • Continuing education to keep up to date with new and evolving styles

Receptionist/Hairstylist

TNT Hair Salon
01.2008 - 01.2011
  • Scheduling appointments for guest
  • Answer phone calls to help serve our guest
  • Assisting team members with guest
  • Keeping the salon clean and organized
  • Learning and developing new skills to help build a clientele
  • Providing guest with the best experience possible

Education

High School Diploma -

Broadneck High School
01.2010

Cosmetology license -

Center of Applied Technology south
01.2010

Skills

  • Customer Service Experience
  • Retail sales
  • Creativity
  • Problem solving
  • Organizing
  • Communication
  • Attention to detail
  • Team player
  • Strong work ethic
  • Leadership qualities
  • Adaptability
  • Cash handling accuracy
  • Training and mentoring

Locations

  • Annapolis, MD
  • La Plata, MD
  • Little River, SC

Certification

  • Cosmetology License - Maryland Board of Cosmetology.
  • Cosmetology License - North Carolina Board of Cosmetology.

Timeline

Key Holder

CosmoProf
05.2024 - Current

Guest Educator

Lululemon
12.2023 - Current

Hairstylist

Britstyle Hair Salon
04.2015 - Current

Hairstylist

Floyd's 99 Barbershop
01.2011 - 01.2015

Receptionist/Hairstylist

TNT Hair Salon
01.2008 - 01.2011

Cosmetology license -

Center of Applied Technology south

High School Diploma -

Broadneck High School

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Hope Lancaster