Hope Lane-McKibben

Remote Role, 2022-2025.

• Delivered actionable data insights to support sales strategies, aligning with organizational goals, and optimizing outcomes for both internal teams and external customers.
• Developed and presented business reports and dashboards using Power BI and Tableau, visualizing key metrics for leadership and customer stakeholders.
• Managed sales performance, tracked market trends, and analyzed customer behavior to drive data-informed decision-making.
• Built and maintained strong relationships with new and existing customers, leveraging data insights to personalize engagement strategies, and identify upselling opportunities.
• Led national account implementations, continuously enhancing team proficiency through ongoing training, and proactively identifying cost savings through product conversions and operational efficiencies.
• Collaborated with sales leaders, functional business partner leaders, and other stakeholders to optimize the sales process across individual business units, and cross-business offerings.
• Ensured alignment of cross-functional teams, executing sales strategies and objectives effectively across business units.

Remote Role, 2021–2022.

• Developed and maintained reporting systems for national accounts, ensuring timely delivery of critical data to internal teams and customers.
• Assisted national accounts with product information and purchasing decisions to support efficient order processing.
• Led process improvement initiatives to streamline workflows and enhance customer experiences.
• Served as the primary liaison for national accounts, addressing inquiries related to product availability, pricing, and order details.
• Analyzed account trends to identify areas for improvement, and provided recommendations to optimize service delivery.

Remote Role, 2017–2021.

• Managed and reported on company data, creating comprehensive reports using Power BI, Tableau, and Excel to support decision-making and inform external customer needs.
• Provided technical support, troubleshooting system issues, and ensuring smooth internal operations.
• Monitored project progress, ensuring deadlines were met, and maintaining communication with internal teams and external stakeholders.
• Conducted quality assurance assessments, ensuring compliance with company standards and regulations.
• Worked with leadership to drive continuous improvement in data management processes, enhancing organizational efficiency.

• Acted as the main point of contact for clients requesting supervisory assistance, specializing in conflict resolution and problem-solving.
• Managed business and residential accounts, ensuring accurate product setup and pricing while adhering to company standards.
• Delivered customized sales proposals, achieving sales quotas through direct engagement with customers.
• Monitored customer feedback to drive improvements in service quality and customer satisfaction.
• Trained and mentored team members to ensure high levels of performance and customer service delivery.