Hope Lara
Forney,TX
Summary
Driven and meticulous professional with extensive experience as a Receptionist at RV Park Management and as an entrepreneur at The Style Loft. Excelled in client relations and office administration, boosting engagement rates significantly. Demonstrated exceptional organization and communication skills, ensuring efficient operations and customer satisfaction. With over 15 years experience in property management.
Overview
8
8
years of professional experience
Work History
Receptionist
RV Park Management
09.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with planning office events and meetings for smooth execution.
- Handled assignments independently with good judgement and critical thinking skills.
Self Employed ( On- Line Consignment Boutique)
The Style Loft
08.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Monitored social media trends to keep brand's content relevant and engaging.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
Education
Associates - Real Estate
Ceder Valley Collage
Lancaster Tx Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Office Administration
- Administrative Support
- Multi-line telephone operation
- Document Management
- Professional Demeanor
- Basic accounting
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Payment Processing
- Courteous and Professional
- Relationship Building
- Billing and Invoicing
- Bank Deposits
Timeline
Receptionist
RV Park Management
09.2021 - Current
Self Employed ( On- Line Consignment Boutique)
The Style Loft
08.2016 - Current
Associates - Real Estate
Ceder Valley Collage
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