Hope Lee

Boba Barista Crew (2019-2021)

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
• Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
• Streamlined drink preparation processes for increased efficiency and reduced wait times.
• Maintained a clean and organized workspace, adhering to strict health and safety standards.
• Collaborated with team members to optimize workflow during peak hours for improved customer service.
• Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
• Maintained regular and consistent attendance and punctuality.

Manager (2021 - August 2024)

• Maintained professional, organized, and safe environment for employees and patrons.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
• Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
• Participated in inventory management tasks to ensure adequate stock levels for daily operations.
• Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
• Trained new staff members on proper drink preparation, resulting in consistent product quality across the team.