Hope Lemoine
Denham Springs,LA
Summary
Goal-oriented Client Success Manager offering well-developed customer engagement skills and the desire to improve clients' digital presence and business success. A trend-setter with a background in developing marketing strategies that exceed expectations.
Overview
3
3
years of professional experience
Work History
Client Success Manager
The Advocate
05.2022 - Current
- Supporting outside sales representatives by coordinating the implementation of campaigns to ensure a smooth transition in the onboarding and launching of new customers
- Responsible for ensuring the strategy is meeting a customer’s goals
- Assists customers by providing information and advice on
advertising campaigns and options - Set up, Monitor, and optimize campaigns such as search engine marketing, SEO, extended network, pre roll, youtube, out of home, Facebook, Tik Tok, geofencing, onsite, and branded content articles
- Weekly 1 on 1 meetings with reps to assist them with achieving revenue goals, renewals, campaign performances, and customer satisfaction
- Coordinate with sales representatives on scheduling of campaigns to ensure maximum ROI
- Assist customers with granting Google Analytics accesses
- Monitoring and creating reports in GA
- GTM and pixel installations
- Create data driven optimizations of campaign strategy
- Ensure proper setups of all campaign tracking technologies and codes
- Create monthly reports for enterprise customers to show ad performances
- Create file documents such as ad proposals and co-op reports
- Assists with creation of reports, online research and other duties that a rep may need assistance with
Marketing Intern
DSLD Homes
08.2020 - 06.2022
- Creating flyers on Canva
- Editing photos for the website on PicMonkey
- Editing and creating verbiage on the backend of the website
- Posting model homes, new floor plans, and specs on the website
- Creating spreadsheets for monthly sign orders and checklists
- Checking Ecko 360 branded and unbranded virtual tours and adding them to the website
- Ordering specialized signage for each community
- Posting professional model home photos to Pinterest and Houzz
- Creating content for all social media pages
- Fulfilling monthly marketing orders
Education
Bachelor's - Marketing
Southeastern Louisiana University
Hammond, LA12.2022
Applied Science in Business Technology Degree -
Baton Rouge Community College
Baton Rouge, LA12.2019
Skills
- Project Leadership
- Digital Marketing
- Campaign Development
- KPI Tracking
- Best Practice Implementation
- Search Engine Optimization Practices
- Brand Awareness
- Customer Engagement
- Digital Advertising
- Social Media Advertising
- Client Campaigns
- Report Creation
Timeline
Client Success Manager
The Advocate
05.2022 - Current
Marketing Intern
DSLD Homes
08.2020 - 06.2022
Bachelor's - Marketing
Southeastern Louisiana University
Applied Science in Business Technology Degree -
Baton Rouge Community College
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