Hope León
Lebanon,IN
Summary
A graduate with excellent research, technical, and problem-solving skills. My technical skills were mostly used during Marshall’s, simple things as sending emails and tracking data from the store’s sales. Detail-oriented and able to learn new concepts quickly. Working in a fast environment, such as Starbucks, has boosted my confidence to learn and understand new concepts quicker.
Overview
4
4
years of professional experience
Work History
Custodian
SBM Management
Lebanon, IN
04.2024 - 09.2024
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens/break rooms, and other common areas; emptying trash cans and disposing of waste appropriately.
- Performing minor plumbing repairs such as unclogging toilets.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, etc.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
Sales Floor Associate
TJX Marshalls
Lafayette, IN
12.2020 - 07.2024
- Greeted customers upon entering store and provided assistance in locating desired items.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Operated cash register to process customer purchases accurately and efficiently.
- Consistently met or exceeded daily sales goals established by management team.
- Initiated contact with customers via phone calls or emails in order to increase sales opportunities.
- Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
- Provided feedback to management on customer needs and potential product requests.
- Placed special orders or called other stores to find desired items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Barista
Starbucks
Lafayette, Indiana
07.2023 - 04.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Memorized official and off-menu coffee and tea preparations.
Education
High School Diploma -
McCutcheon High School
Lafayette, Indiana06-2023
Skills
- Safe Chemical Disposal
- Client Communication
- Building inspection
- Inventory Management
- Excellent communication skills
- Attention to Detail
- Problem-Solving
- Customer Service
- Maintenance knowledge
- Time Management
- Multitasking
- Organizational Skills
Timeline
Custodian
SBM Management
04.2024 - 09.2024
Barista
Starbucks
07.2023 - 04.2024
Sales Floor Associate
TJX Marshalls
12.2020 - 07.2024
High School Diploma -
McCutcheon High School