Hope Llewellyn
Yankton,SD
Summary
Dynamic hospitality professional with extensive experience at Levee Street Steak & Lounge, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through effective communication and quick problem-solving. Recognized for maintaining a clean environment and training new staff, fostering a collaborative team atmosphere in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Waitress
Levee Street Steak & Lounge
03.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Barista
Sunrise Coffee
07.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma - Cosmology
Yankton High School
Yankton, SDSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Memory retention
- Complex Problem-solving
- Active listening
Timeline
Waitress
Levee Street Steak & Lounge
03.2024 - Current
Barista
Sunrise Coffee
07.2023 - 03.2024
High School Diploma - Cosmology
Yankton High School
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