Performed in-depth compliance reviews on high-volume transactions, contributing to the development of detailed customer risk profiles
Conducted KYC procedures for business and consumer during onboarding, specifically focusing on high-risk clients, ensuring full compliance through meticulous documentation and verification processes
Conducted comprehensive business verification checks, including document review and existence verification, focusing on Latin America, Africa, EEA/UK, and North America
Analyzed transaction patterns to create detailed customer risk profiles and evaluated financial capabilities through review of source of wealth/funds documentation
Identified potential risks by screening for adverse media and integrated findings into risk profiles
Provided in-depth assessments, submitted SARs when needed, and managed compliance communications
Assisted the team in process development, noted due diligence gaps, and proposed solutions.
Document Verification Analyst
ID.me
08.2021 - 09.2023
Efficiently processed hundreds of personal identity documents daily (Driver's Licenses, Government Identification Cards, Passports, and Biometric data), conducting manual investigations on items that failed automatic-check system to ensure a secure and compliant verification process
Demonstrated exceptional risk analysis skills when reviewing submitted documentation to ensure validity, security, and compliance, measured by consistently accurate assessments
Effectively communicated feedback to external and internal stakeholders, ensuring strict adherence to National Institute of Standards and Technology regulations, resulting in enhanced data security and compliance
Proposed and successfully implemented time-saving procedures that reduced member wait times and increased accessibility to underserved communities, measured by improved efficiency and positive user feedback
Safeguarded client's security by promptly reporting discrepancies, fraudulent attempts, and flags for concern, contributing to enhanced fraud prevention and risk mitigation
Assisted the customer support team during high volume periods, troubleshooting user issues and providing solutions through Zendesk platform, ensuring seamless user experience and reducing customer complaints
Recognized as company-wide team member of the month, surpassing daily metrics by 100% while maintaining a 99% quality rating, highlighting exceptional performance and showcasing a dedication to excellence.