Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hope Lloyd

Tampa,FL

Overview

3
3
years of professional experience
1
1
Certification

Work History

High Volume Enhanced Due Diligence Agent

Wise
10.2023 - Current
  • Performed in-depth compliance reviews on high-volume transactions, contributing to the development of detailed customer risk profiles
  • Conducted KYC procedures for business and consumer during onboarding, specifically focusing on high-risk clients, ensuring full compliance through meticulous documentation and verification processes
  • Conducted comprehensive business verification checks, including document review and existence verification, focusing on Latin America, Africa, EEA/UK, and North America
  • Analyzed transaction patterns to create detailed customer risk profiles and evaluated financial capabilities through review of source of wealth/funds documentation
  • Identified potential risks by screening for adverse media and integrated findings into risk profiles
  • Provided in-depth assessments, submitted SARs when needed, and managed compliance communications
  • Assisted the team in process development, noted due diligence gaps, and proposed solutions.

Document Verification Analyst

ID.me
08.2021 - 09.2023
  • Efficiently processed hundreds of personal identity documents daily (Driver's Licenses, Government Identification Cards, Passports, and Biometric data), conducting manual investigations on items that failed automatic-check system to ensure a secure and compliant verification process
  • Demonstrated exceptional risk analysis skills when reviewing submitted documentation to ensure validity, security, and compliance, measured by consistently accurate assessments
  • Effectively communicated feedback to external and internal stakeholders, ensuring strict adherence to National Institute of Standards and Technology regulations, resulting in enhanced data security and compliance
  • Proposed and successfully implemented time-saving procedures that reduced member wait times and increased accessibility to underserved communities, measured by improved efficiency and positive user feedback
  • Safeguarded client's security by promptly reporting discrepancies, fraudulent attempts, and flags for concern, contributing to enhanced fraud prevention and risk mitigation
  • Assisted the customer support team during high volume periods, troubleshooting user issues and providing solutions through Zendesk platform, ensuring seamless user experience and reducing customer complaints
  • Recognized as company-wide team member of the month, surpassing daily metrics by 100% while maintaining a 99% quality rating, highlighting exceptional performance and showcasing a dedication to excellence.

Education

Juris Master - Banking Compliance

Florida International University
Miami, FL
08.2024

Bachelor of Arts - Criminology

University of South Florida
Tampa, FL
05.2020

Skills

  • Regulatory Knowledge: BSA; Dodd-Frank Act; USA PATRIOT Act; Foreign Corrupt Practices Act; OFAC Sanctions; Gramm-Leach-Bliley Act
  • Risk Management and Assessment
  • Analytical Skills
  • Enhanced Due Diligence / Know Your Customer Requirements
  • SAR
  • Financial Analysis
  • Risk Assessment and Mitigation
  • Transaction Monitoring
  • Business Verification
  • Adverse Media Analysis
  • Global Due Diligence
  • Ethical and Integrity driven
  • Attention to Detail
  • Cross-team Collaboration
  • Solution-oriented

Certification

Financial & International Business Association: Anti-Money Laundering Certified Associate (AMLCA)


ACAMS: Certified AML Fintech Compliance Associate (CAFCA)



Timeline

High Volume Enhanced Due Diligence Agent

Wise
10.2023 - Current

Document Verification Analyst

ID.me
08.2021 - 09.2023

Juris Master - Banking Compliance

Florida International University

Bachelor of Arts - Criminology

University of South Florida

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Hope Lloyd