Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hope Lloyd

Austin,TX

Overview

4
4
years of professional experience
1
1
Certification

Work History

Platform Due Diligence Specialist

Wise
02.2025 - Current
  • Took ownership of specialized L5 reviews for two key partners, conducted deep-dive investigations to enhance procedures
  • After identifying key gaps, I developed an enhanced SOP and updated the internal review template to reduce friction with partners, support compliance, and streamline the process for the team.
  • Conducted side-by-side sessions with team members in Austin, Tallinn, and Singapore, helping clarify review goals and sharing tips to improve consistency across regions
  • Served as primary contact for account managers, assisting with remediation tasks and partner communications to ensure timely issue resolution


High Volume Enhanced Due Diligence Agent

Wise
10.2023 - 02.2025
  • Conducted comprehensive EDD reviews for high volume client accounts, ensuring rigorous compliance with regulatory requirements and mitigating risks associated with financial transactions.
  • Conducted KYC procedures for business and consumer clients during onboarding, with a focus on high-risk accounts, ensuring full compliance through precise documentation and verification.
  • Executed thorough business verification checks, including document review and existence verification, for regions including Latin America, Africa, EEA/UK, and North America.
  • Analyzed transaction patterns to develop detailed customer risk profiles and assessed financial capabilities through source of wealth/fund documentation.
  • Executed thorough compliance reviews on high volume transactions, crafting detailed customer profile reviews and enhancing risk management strategies.
  • Identified potential risks by adverse media screening and integrated findings into risk profiles.
  • Provided in-depth assessments, submitted SARs as needed, and managed compliance communications effectively
  • Facilitated effective and compliant communication with customers to clarify transaction purposes and business or personal activities, ensuring a smooth and positive customer experience.

Document Verification Analyst

ID.me
08.2021 - 09.2023
  • Efficiently processed hundreds of personal identity documents daily (Driver's Licenses, Government Identification Cards, Passports, and Biometric data), conducting manual investigations on items that failed automatic-check system to ensure a secure and compliant verification process
  • Demonstrated exceptional risk analysis skills when reviewing submitted documentation to ensure validity, security, and compliance, measured by consistently accurate assessments
  • Effectively communicated feedback to external and internal stakeholders, ensuring strict adherence to National Institute of Standards and Technology regulations, resulting in enhanced data security and compliance
  • Proposed and successfully implemented time-saving procedures that reduced member wait times and increased accessibility to underserved communities, measured by improved efficiency and positive user feedback
  • Safeguarded client's security by promptly reporting discrepancies, fraudulent attempts, and flags for concern, contributing to enhanced fraud prevention and risk mitigation
  • Assisted the customer support team during high volume periods, troubleshooting user issues and providing solutions through Zendesk platform, ensuring seamless user experience and reducing customer complaints
  • Recognized as company-wide team member of the month, surpassing daily metrics by 100% while maintaining a 99% quality rating, highlighting exceptional performance and showcasing a dedication to excellence.

Education

Juris Master - Banking Compliance

Florida International University
Miami, FL
08.2024

Bachelor of Arts - Criminology

University of South Florida
Tampa, FL
05.2020

Skills

  • Regulatory Compliance: BSA; Dodd-Frank Act; USA PATRIOT Act; Office of Foreign Assets Control (OFAC) Sanctions,
  • Risk Assessment and Mitigation
  • Enhanced Due Diligence / Know Your Customer Requirements
  • Complex Business Review
  • Transaction Monitoring
  • Financial Analysis
  • Business Verification
  • Adverse Media Analysis
  • Global Due Diligence
  • Effective Time Management
  • Detail Oriented

Certification

Financial & International Business Association: Certified Professional in Anti-Money Laundering (CPAML)


ACAMS: Certified AML Fintech Compliance Associate (CAFCA)



Timeline

Platform Due Diligence Specialist

Wise
02.2025 - Current

High Volume Enhanced Due Diligence Agent

Wise
10.2023 - 02.2025

Document Verification Analyst

ID.me
08.2021 - 09.2023

Juris Master - Banking Compliance

Florida International University

Bachelor of Arts - Criminology

University of South Florida

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Hope Lloyd