Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Lopez

Houston,TX

Summary

Well-qualified compassionate professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent professional effective at promoting costumer satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 6 years of experience paired with goal-oriented and performance-minded approach.

Overview

5
5
years of professional experience

Work History

Multi-family Industry - Leasing Consultant

Haven Residential
Houston, Texas
02.2021 - 08.2022
  • Verified tenant incomes and other information before accepting lease applications.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Abided by the company’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals- Operation Manuals, and the Team Member Handbook
  • Greeted potential renters and retain potential clientele
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Held high approval rating and maintained customer loyalty with top-notch service.
  • Inspected apartments before new tenants move in to ensure that unit is ready for occupancy according to company standards
    Coordinated with the maintenance team and contractors for renovation completion dates
  • Monitored maintenance performance to ensure that work was completed in timely manner.
    Prepared move in keys, remotes/key fobs, and parking permit prior to resident’s move-in date
  • Kept residents informed of any changes to rental agreements or upcoming property issues
  • Responded to resident requests and help to resolve resident problems and service requests.
    Built a rapport with current tenants to give them personalized service. Created events and programs to help current tenants feel connected and create community
  • Reported criminal activities and manage the surveillance footage
  • Managed community facilities such as mailrooms, fitness centers and laundry rooms, packages and deliveries
  • Completed all Grace Hill classes and attend all company required in-person trainings
  • Maintained thorough knowledge of the community and competition
  • Maintained familiar with the community’s market including businesses, retail, new constructions and other aspects of the submarket and overall market.
  • Provided administrative support by preparing weekly/monthly market surveys.
  • Worked overtime as necessary and provide superior customer service

Multi-Family Industry - Leasing Consultant

The Morganti Group Inc
Houston, Texas
02.2021 - 01.2022
  • Resolved conflicts between tenants regarding noise, encroachments and parking
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Marketing ambassador
  • Managed 330 units
  • Onesite software knowledgeable
  • Yardi & CRM
  • Social media ambassador
  • Knowledgeable with PFC program with the City of Houston
  • Completed Market survey report and call around reports
  • Recommend and track marketing avenues, oversee marketing campaigns and monitor traffic results
  • Analyze market and occupancy trends and shop the competition to identify changing market conditions
  • Maintain daily and weekly leasing reports and monthly market surveys

Multi-family Leasing Consultant

The Lynd Company
Houston, Texas
06.2019 - 12.2021
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Verified tenant incomes and other information before accepting lease applications.
  • Showing apartments and answering prospective residents’ questions about pricing
  • Maintain prospect records using proprietary online tools
  • Verify applications and follow up on applications including resident screening
  • Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity
  • Completes all marketing/advertising activities at the direction of the property manager. Reviews social media websites and ensures online reputation management
  • Responsible for updating the website and marketing sites, Create marketing flyers/ads & videos of specials/apartment community
  • Assist in creating engaging social media initiatives to connect residents and manage posts
  • Daily management of Lead2Lease with new leads managed, follow-up with every prospect within 48 hours of a property tour
  • Prepare leasing agreements
  • Recommend and track marketing avenues, oversee marketing campaigns and monitor traffic results
  • Analyze market and occupancy trends and shop the competition to identify changing market conditions
  • Maintain daily and weekly leasing reports and monthly market surveys

Administrative Assistant

Metropolitan Staffing Solutions
Houston, TX
06.2018 - 11.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Executed record filing system to improve document organization and management.
  • Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Managed relational database to store information for reference, reporting and analysis.

Education

High School Diploma -

Mayde Creek Highschool
19202 Groschke Rd, Houston, TX 77084
06.2018

Skills

  • 6 years in Sales and Marketing Aptitude
  • 6 Years Costumer service
  • Disturbance Handling
  • Team Collaboration
  • Reporting
  • Sales Techniques
  • Security Management and Enhancement
  • Lease Renewals
  • Organized Mindset
  • Dispute Handling
  • Clear Communication
  • Fair Housing Policies
  • Multi-tasking

Timeline

Multi-family Industry - Leasing Consultant

Haven Residential
02.2021 - 08.2022

Multi-Family Industry - Leasing Consultant

The Morganti Group Inc
02.2021 - 01.2022

Multi-family Leasing Consultant

The Lynd Company
06.2019 - 12.2021

Administrative Assistant

Metropolitan Staffing Solutions
06.2018 - 11.2018

High School Diploma -

Mayde Creek Highschool

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Hope Lopez