Summary
Overview
Work History
Education
Skills
Websites
Volunteer Committee Work
Continuing Education Highlights
Affiliations
Timeline
Generic

Hope Lopez

Seattle,WA

Summary

Strategic, equity-centered operations leader with 10+ years managing complex projects, internal systems, and process improvements in healthcare and public sectors. Skilled in Lean methods, equitable hiring, and stakeholder engagement. Known for relational leadership, cross-system alignment, and advancing racial and disability justice through collaborative, trust-based team cultures.

Overview

14
14
years of professional experience

Work History

Project/Program Manager II – Contract Monitor

King County DCHS, Developmental Disabilities & Early Childhood Supports Division
Seattle, WA
04.2023 - Current
  • Lead contract monitoring for community-based providers supporting individuals with intellectual and developmental disabilities (ID/DD)
  • Develop collaborative relationships with contractors, government partners, and advocacy organizations to improve service access and accountability
  • Facilitate cross-agency meetings and provider forums with equity-centered agendas and deliverables
  • Manage division systems for hourly service payments, reporting, and quality assurance

Project/Program Manager II – Help Me Grow / Best Starts for Kids

King County Public Health
Seattle, WA
04.2022 - 04.2023
  • Coordinated implementation of the Help Me Grow strategic plan across fiscal, contracting, and community-facing teams
  • Developed and streamlined contracting tools and processes with a focus on equity and cultural responsiveness
  • Facilitated internal and external meetings, prepared briefings, tracked action items, and created communication resources
  • Researched best practices in relational and culturally-grounded child development strategies
  • Supported alignment across County early childhood initiatives to improve access and reduce duplication of services

Confidential Secretary – Executive Operations Support

King County DDECSD
Seattle, WA
09.2020 - 04.2022
  • Managed hiring, onboarding, and HR coordination across the division, including logistics for staff transitions and policy updates
  • Supported Division Director and leadership with scheduling, correspondence, and internal communications
  • Provided logistical coordination for legislative forums and supported inclusive language access and accessibility services
  • Developed tracking tools and templates to improve consistency across administrative systems
  • Facilitated staff onboarding and division-wide administrative operations with care and clarity

Compliance & Accreditation Specialist – Cancer and Blood Disorders Center

Seattle Children’s Hospital
Seattle, WA
03.2019 - 09.2020
  • Coordinated program-wide audits, internal assessments, and documentation for FACT accreditation compliance
  • Led documentation control, SOP drafting, and internal training tools for process consistency
  • Worked closely with providers and clinical staff to prepare for external audits and meet regulatory requirements

Eligibility Coordinator – Insurance Processing

Seattle Children’s Hospital
Seattle, WA
01.2016 - 03.2020
  • Oversaw insurance eligibility, benefits verification, and financial intake for specialty programs
  • Implemented Lean practices to streamline transplant eligibility workflows and manage large patient queues
  • Collaborated with care teams to ensure financial accessibility for patients and families

Financial Services Specialist – Financial Clearance Team

University of Washington Medical Center
Seattle, WA
01.2015 - 01.2016
  • Verified insurance benefits, secured authorizations, and communicated financial responsibilities to patients
  • Supported Medicaid/charity screenings and collaborated with social work for patient access

Clinic Program Coordinator – Garfield-NOVA Teen Health Center

Seattle Children’s Hospital
Seattle, WA
01.2013 - 01.2015
  • Coordinated school-based clinic operations, scheduling, outreach, and compliance reporting
  • Applied Lean 5S methods to improve space utilization and reduce supply waste
  • Supported partnerships between Seattle Public Schools, Seattle Children’s, and King County Public Health

Administrative Assistant – Neurology Department

Seattle Children’s Hospital
Seattle, WA
01.2012 - 01.2013
  • Supported scheduling, departmental communications, data entry, and budget prep
  • Assisted in residency program operations, onboarding, and travel planning

Patient Care Coordinator – Radiation Oncology

Seattle Cancer Care Alliance
Seattle, WA
01.2011 - 01.2012
  • Coordinated patient scheduling and documentation for oncology clinic services
  • Helped develop clinic workflows and safety protocols for off-site operations

Education

Bachelor of Arts - English & Literature / Creative Writing

University of Maryland
College Park

Skills

  • Project & Operations Management
  • Lean / Continuous Improvement
  • Racial, Disability & Social Justice Leadership
  • Policy, Procedure & SOP Development
  • Equitable Hiring, Onboarding & Offboarding
  • Cross-functional Team Facilitation
  • Contract Compliance & Public Sector Procurement
  • SharePoint
  • Microsoft Teams
  • OneDrive
  • Excel
  • Strategic Planning & Stakeholder Engagement
  • Performance Evaluation & Talent Development

Volunteer Committee Work

  • House Manager/Event Coordinator, Abbey Arts, Seattle
  • ERAC (Equity Race Advisory Committee), Seattle Public Schools
  • Seattle Children’s Inclusion Network
  • KEXP Gold Club Volunteer
  • Committee on Minority Faculty Advancement (UW)
  • Rock the Vote/JAMPAC
  • Lifelong AIDS Alliance

Continuing Education Highlights

  • Undoing Racism (People’s Institute)
  • Foundations in Somatic Abolitionism
  • Race, Health & Justice Symposium
  • ISO 9001 Internal Auditor
  • Continuous Improvement Fundamentals
  • Anti-Racism in Healthcare
  • Disability History & Justice Lecture Series
  • Health Equity & Data Workshops (Johns Hopkins, Seattle Children's)

Affiliations


  • Supporting your Family with Special Needs Master Plan, May 8, 2024, virtual training, WISE Training with Mary McDirmid.
  • Overcoming Communication Barriers: Techniques for Job Coaches and Developers, May 8, 2024, virtual training, WISE Training with Maxx Hawes & Bryce Johnson
  • Embracing Mental Health: A Holistic Approach for Self-Advocates, May 8, 2024, virtual training, WISE Training with Irene Cordero.
  • Trials, Tenacity, and Triumph for a Supported Living Program, May 8, 2024, virtual training, WISE Training with Tarra Hollins and Susan Radke.
  • Race, Health Y Justice Symposium, April 12, 2024, virtual training, UW Bioethics, Jennifer James from UCSF and Yolonda Wilson from St. Louis presented their work on the theme of anti-racism in public health and bioethics.
  • Engaging Disability, Empowering History: Ethics and Politics of Disability History, October 17, 2023, public lecture, Dr. Joanne Woiak, University of Washington Disability Studies.
  • Foundations in Somatic Abolitionism (FSA), September 14, September 14, and September 21, 2023, virtual training, Resmaa Menakem.
  • Race, Equity, and Social Justice Workshop, 3-day virtual training, Dr. Sharon Knight, Seattle, WA, June 6 and June 8, 2023.
  • Undoing Racism, People’s Institute, 3-day virtual training; Seattle, WA September 2021.
  • Navigating Microaggressions, Leadership Tomorrow, led by Rosetta Lee, November 4, 2020, 5:30-7:30 p.m.
  • Undoing Racism Appetizer, People’s Institute, September 28,2020; Seattle, WA, online; King County Developmental Disabilities Division.
  • Application of Health Equity Research Methods for Practice and Policy, Johns Hopkins University, taught by Lisa A. Cooper, M.D., Director, The Johns Hopkins Center for Health Equity Bloomberg School of Public Health and Tanjala S. Purnell, PhD MPH, Associate Director for Education and Training Johns Hopkins Center for Health Equity, August 2020.
  • Health Equity and Data Resources, Seattle Children’s, presented by Jessica Ramos, , August 06, 2020
  • Implicit Bias in Healthcare and Research, presented by Rebecca O’Connor, PhD, RN and Kelly Martin, Seattle Children’s, July 24, 2020
  • Antiracism And The Possibility Of This Moment, presented by NationSwell, speakers: , Dr. Ibram X Kendi, Dr. Carmen Rojas, and Megan Ming Francis, July 22, 2020
  • How to Be Anti-Racist, presented by Dr. Charlene M. Dukes, president of Prince George’s Community College, speaker Ibram X. Kendi, Prince George’s County Library System, July 20, 2020
  • Tatlong Bagsak for Black Lives: Combating Anti-Blackness in the Filipina/x/o Community, Pinayista, June 2020
  • Foundations of Health Equity Research (online course), Johns Hopkins University, taught by Lisa A. Cooper, M.D., Director, The Johns Hopkins Center for Health Equity Bloomberg School of Public Health and Tanjala S. Purnell, PhD MPH, Associate Director for Education and Training Johns Hopkins Center for Health Equity, June 2020
  • Advancing Health Equity Through Innovations and Technology, Certificate for Center of Excellence in Health Equity, Training and Research 3rd Annual Summer Research Summit, Baylor College, June 2020
  • Crucial Conversations, Seattle Children’s Workforce Planning, December 2019
  • ISO 9001 Internal Auditor Certification, Seattle Children’s Quality Improvement Steering Committee, December 2019
  • Understanding Financial Assistance and Accessing Interpreter Services, Seattle Children’s, November 2019
  • Breaking Ice, Seattle Children’s Workforce Equity, Diversity, and Inclusion, September 2019
  • Continuous Improvement Fundamentals, Seattle Children’s, August 2019
  • Leading Change, Seattle Children’s Workforce Planning, July 2019
  • Workforce Equity, Diversity, and Inclusion Pilot program, Seattle Children’s, June 2019

Timeline

Project/Program Manager II – Contract Monitor

King County DCHS, Developmental Disabilities & Early Childhood Supports Division
04.2023 - Current

Project/Program Manager II – Help Me Grow / Best Starts for Kids

King County Public Health
04.2022 - 04.2023

Confidential Secretary – Executive Operations Support

King County DDECSD
09.2020 - 04.2022

Compliance & Accreditation Specialist – Cancer and Blood Disorders Center

Seattle Children’s Hospital
03.2019 - 09.2020

Eligibility Coordinator – Insurance Processing

Seattle Children’s Hospital
01.2016 - 03.2020

Financial Services Specialist – Financial Clearance Team

University of Washington Medical Center
01.2015 - 01.2016

Clinic Program Coordinator – Garfield-NOVA Teen Health Center

Seattle Children’s Hospital
01.2013 - 01.2015

Administrative Assistant – Neurology Department

Seattle Children’s Hospital
01.2012 - 01.2013

Patient Care Coordinator – Radiation Oncology

Seattle Cancer Care Alliance
01.2011 - 01.2012

Bachelor of Arts - English & Literature / Creative Writing

University of Maryland
Hope Lopez