Accomplished Human Resources Consultant with over 5 years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.
Hi, I’m
Hope MacDonald
Human Resources Professional
Marana,AZ
Summary
Overview
4
years of professional experience
4
years of post-secondary education
2
Certificates
Work History
Jinji HRRemote
Human Resources Consultant
08.2021 - 11.2023
Job overview
- Responsible for providing a full suite of human resource services to multiple companies, across various industries, including non-profit, medical, marketing and IT; ranging in size from 20-500 employees
- Played a pivotal role in Human Resource functions, supporting recruiting, salary negotiations, onboarding, budgeting, and all aspects of organizational policy development and implementation
- Fostered a positive and efficient working environment by providing vital support in employee relations, leadership development, and benefits administration, ensuring the well-being and engagement of the workforce by creating a collaborative and inclusive workplace culture
- Successfully supported leadership teams of twelve companies covering more than 1,100 employees
- Managed client portfolio of more than $1 million annually
- Drafted, coordinated, and published hundreds of workforce policies ensuring compliance with all local, state, and federal laws in more than 22 states and jurisdictions, including Los Angeles, Chicago, and Washington, D.C
- Utilized multiple HRIS platforms to develop applicant tracking, timekeeping, and other services to streamline data and help organizations run more efficiently and cost-effectively, including Workday, Zenefit, BambooHR, and others
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Facilitated cultural integration planning and developed strategies to foster employee engagement and commitment.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Led and strategically directed team of human resources professionals.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Structured compensation and benefits according to market conditions and budget demands.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Drove change management practices to enable organizational effectiveness and incorporate diversity and inclusion strategy to foster culture of inclusion to maximize competitive advantage and skills of workforce.
- Effectively communicated daily with organizations management and other stakeholders
- Coordinated with legal services to identify implementation and compliance procedures for a multitude of labor laws across 22 states, mitigating the risk of liability for clients, seeing more than a 10% decrease labor disputes
- Make effective recommendations for organizational restructuring and succession planning
- Build relationships and trust with employees and management
- Highly organized and able to manage multiple projects and tasks simultaneously, while maintaining accuracy and attention to detail
- Analyze data and identify trends to form effective policies and procedures
Oasis Appraisals IncorporatedTucson, Arizona
Operations Specialist
05.2020 - 09.2021
Job overview
- Responsible for creating and implementing company databases to optimize efficiency for various inputs including financial transactions, customer information, inventory, status of items or other information
- Ensuring quality control and record keeping by transferring data from hard copies to digital database by preparing, compiling, and sorting documents for data entry
- Conduct quality assurance checks on all document files for data integrity and accuracy and perform necessary changes
- Ensure all client requirements and needs are satisfied and identify and raise issues to senior leadership
- Streamlined workflows, implemented and tracked key performance indicators to ensure most effective and efficient processes were being used
- Responsible for maintaining data control of over 800 transactions per year totaling $465,000+
- Interact with over 700 customers on an annual basis
- Trained 4 junior staff in over 20 procedures, provided oversight and reviewed work product
- Developed more than 22 new procedures to streamline day to day functions and ensure quality
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Strayer University
Bachelor of Science from Accounting
01.2015 - 05.2019
University Overview
Skills
Recruitment and retention strategies
undefinedCertification
Professional in Human Resources
Timeline
Professional in Human Resources
04-2023
Human Resources Consultant
Jinji HR
08.2021 - 11.2023
Shipley Associates - Contract Management
05-2021
Operations Specialist
Oasis Appraisals Incorporated
05.2020 - 09.2021
Strayer University
Bachelor of Science from Accounting
01.2015 - 05.2019
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