Hope Mardis
Dry Ridge,KY
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Effective at communicating policies, procedures and daily needs to employees. Well-versed in bringing less productive employees up to peer levels with excellent training and mentoring abilities.
Overview
11
11
years of professional experience
Work History
Auto Detailer
Dry Ridge Detailer
Dry Ri, KY
04.2023 - Current
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, cloths, and buffing machines.
- Applied paint sealants to protect the finish of cars from environmental damage.
- Inspected vehicles for scratches or dents prior to detailing.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed exterior surfaces of vehicles with water, soap and sponges and brushes.
- Dried vehicle exteriors with chamois leather or microfiber towels.
- Shampooed carpets and upholstery in vehicles to remove stains and dirt.
- Applied conditioners to vinyl or leather seats to restore luster and suppleness.
- Scrubbed wheels and tires with special cleaning solutions for a glossy shine.
- Removed tar spots from car bodies using specialized cleaning agents.
- Treated engines with degreasing agents to make them look clean and new.
- Used steam cleaning equipment on carpets, mats, fabric seats, dashboards, consoles.
- Trained new employees on proper techniques for detailing vehicles correctly.
Interior Painter
Self Employed Web
Dry Ridge , KY
06.2022 - 04.2023
- Prepared surfaces for painting by filling holes and cracks, sanding, and cleaning.
- Applied primer coats to ensure a smooth finish.
- Cleaned up after each job was completed, disposing of materials properly.
- Maintained a safe work environment by following safety procedures at all times.
- Calculated costs of supplies and labor in order to estimate project budgets accurately.
- Visited clients' homes or businesses to assess painting needs and provide quotes accordingly.
- Selected appropriate brushes, rollers, and other tools for the job.
Production Supervisor
TF Metal USA
Walton , KY
09.2018 - 06.2022
- Ensured safety regulations were followed by all personnel in the production area.
- Trained new staff on production processes and procedures.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Conducted regular performance reviews for each employee to identify areas for improvement.
- Resolved any conflicts between employees in a professional manner.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Investigated customer complaints related to product quality or delivery times.
- Coordinated production requirements with material handling and staffing functions.
- Supported safety programs to reduce and eliminate employee injuries.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Kaizen/ Training Supervisor
TF Metal USA
Walton, KY
09.2015 - 09.2018
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Implemented new operational procedures, increasing efficiency.
- Streamlined workflow processes, reducing project completion times.
- Implemented strategies to take advantage of new opportunities.
- Audited company's legal documents to verify compliant policies and procedures.
Training Supervisor
TF Metal USA
Walton , KY
10.2013 - 09.2015
- Developed and implemented training programs for new employees.
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Coordinated the scheduling of classes, workshops, and other training initiatives.
- Instructed trainees on proper use of office equipment and software applications.
- Created detailed reports outlining progress of each employee's development.
- Analyzed personnel needs to determine types of training necessary for optimal performance.
- Researched best practices related to adult learning principles and incorporated them into trainings.
- Reviewed course evaluations from trainees in order to make improvements accordingly.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Conveyed current policy, procedure and compliance information to employees.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Incorporated new curriculum to meet changing needs.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Completed evaluations of new employees to determine strengths and customize training.
- Hand-selected qualified instructors aimed at providing diversified learning environments.
- Trained employees on new software with minimum level of frustration and training friction.
- Supported onboarding of new employees by hosting orientation sessions.
- Analyzed feedback from training participants to make improvements to future programs.
Education
GED -
Grant County High School
Dry Ridge, KY06-1996
Skills
- Team Coordination
- Relationship Building
- Supply inventory tracking
- Automotive quality control
- Process Improvement
- Strategic Planning
- Staff Management
- Waste Reduction
- Policy Enforcement
- Processes and procedures
- Staff Discipline
- Employee Motivation
- Training and mentoring
- Department organization
- Goal-Oriented
- Kaizen techniques
- Training & Development
- Multitasking
- PPE Compliance
- Training abilities
Timeline
Auto Detailer
Dry Ridge Detailer
04.2023 - Current
Interior Painter
Self Employed Web
06.2022 - 04.2023
Production Supervisor
TF Metal USA
09.2018 - 06.2022
Kaizen/ Training Supervisor
TF Metal USA
09.2015 - 09.2018
Training Supervisor
TF Metal USA
10.2013 - 09.2015
GED -
Grant County High School
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