Hope Marroquin
Las Vegas,Nevada
Overview
8
8
years of professional experience
Work History
Production Worker
Wells Enterprises Inc.
Henderson, NV
10.2024 - Current
- Collaborated with team members to optimize workflow and reduce production bottlenecks.
- Inspected products to maintain quality and efficiency.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Assisted teams in executing various tasks across multiple lines. Supported project coordination efforts to enhance workflow efficiency. Contributed to team objectives by providing necessary resources and assistance.
- Executed safe handling and transportation of materials up to 50 pounds
Housekeeping Status Board
Boyd Gaming
Las Vegas, NV
01.2024 - 05.2024
- Oversaw daily scheduling for housekeeping staff, allocating floors and rooms to enhance operational efficiency. Coordinated team assignments to ensure smooth service delivery.
- Streamlined key organization and shift assignment for efficient distribution to Maids and Runners.
- Facilitated prompt responses to guest phone calls to enhance service delivery and satisfaction.
- Oversaw communication between Front Desk, Bell Desk, and Housekeeping to enhance guest experience. Coordinated efforts to streamline service delivery and improve operational efficiency. Fostered collaboration among departments to address guest needs promptly.
- Facilitated efficient processing and categorization of lost and found items to enhance retrieval.
- Identified and documented specific Do Not Disturb rooms to ensure effective wellness check procedures for Supervisors.
Front Desk Clerk
Boyd Gaming
Las Vegas, NV
03.2022 - 01.2024
- Checks in and out 60-100 guests per day as well as cater to special requests and services in LMS
- Assist guests with receiving complimentary nights and food such as providing meal books and special accommodations for certain guests
- Communicates and works closely with other departments such as Bell Service, Housekeeping, Food and Beverage, and the Casino.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Customer Service Representative
Ethel M Chocolate Factory
Las Vegas, NV
09.2021 - 02.2022
- Prepared and cleaned store at the start of day to prepare other workers and at the end of day as well.
- Cleaned store front from food spills and restocked products for customers
- Created 50+ sales per day in Micros POS System
- Demonstrated chocolate creation for customers and provided samples
- Greeted customers and provide answers to questions about chocolate flavors and products
Snack Bar Attendant
Boyd Gaming
Las Vegas, NV
06.2018 - 11.2020
- Greeted customers and provided samples of ice cream
- Prepared ice cream desserts, shaved ice desserts, and various coffee drinks
- Maintained and stocked ice cream cabinets
- Created 75+ sales per day in Micros POS System
- Cleaned and Sanitized work surfaces and all customer touched surfaces according to CDC cleaning procedures.
Education
High School Degree - Culinary Arts
East Career and Technical Academy (ECTA)
Las Vegas, NV06.2016
Skills
- Workplace cleanliness
- Product packing
- Product packaging
- Materials handling
- Teamwork and coordination
- Attention to detail
Timeline
Production Worker
Wells Enterprises Inc.
10.2024 - Current
Housekeeping Status Board
Boyd Gaming
01.2024 - 05.2024
Front Desk Clerk
Boyd Gaming
03.2022 - 01.2024
Customer Service Representative
Ethel M Chocolate Factory
09.2021 - 02.2022
Snack Bar Attendant
Boyd Gaming
06.2018 - 11.2020
High School Degree - Culinary Arts
East Career and Technical Academy (ECTA)