Hope Martin
Greeley,Colorado
Summary
Dynamic and results-oriented professional with extensive experience in customer service. Proven ability to resolve complaints and build relationships, while training team members to enhance performance. Strong attention to detail and problem-solving skills drive success in fast-paced environments, consistently exceeding sales goals and ensuring customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
CrockSpot Llc.
01.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
Lead Bartender
Hilton Garden Inn Hotel
01.2023 - 12.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Server
Game Terminal
02.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Education
Business Management And Administration
Lock Haven University
Clearfield, PASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Relationship building
Certification
TIPS
Food Handlers
Timeline
Team Member
CrockSpot Llc.
01.2025 - Current
Server
Game Terminal
02.2023 - 01.2024
Lead Bartender
Hilton Garden Inn Hotel
01.2023 - 12.2024
Business Management And Administration
Lock Haven University
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