Hope Matombo
Englewood,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Positive and upbeat healthcare team member trained in nursing fundamentals, medical terminology and anatomy. Multitasks in fast-paced environments and provides level-headed emergency response. Highly organized with service-oriented approach.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Home Depot
Lodi, NJ
12.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer calls and emails to answer questions about products and services
- Informed customers about special promotions and provided detailed information for various products
- Kept detailed records of customer interactions to track and resolve issues quickly
- Handled billing and payment issues following guidelines, resolving disputes properly
- Utilized internal software and tools to meet customer needs and resolved issues promptly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Nursing Student (Labor&Delivery)
Englewood Hospital
Englewood, NJ
03.2024 - 05.2024
- Provided direct patient care to labor and delivery patients, including assessments, treatments, medications administration, and education.
- Educated patients about nutrition, exercise programs, stress management techniques and lifestyle modifications to promote wellness.
- Assessed newborns according to hospital policy ensuring appropriate stabilization prior to discharge.
- Instructed new parents on infant care techniques such as bathing, feeding, swaddling, and diapering.
- Assessed maternal vital signs at regular intervals throughout labor process.
- Developed individualized plan of care based on assessment data for both mother and baby.
- Demonstrated ability to respond quickly in emergency situations while maintaining a calm demeanor.
- Administered IV fluids, antibiotics and other medications as prescribed by physician orders.
- Recorded patients' vital signs and observed fetal monitor to track babies' heart rates.
- Conducted postpartum evaluations to ensure health and well-being of mother and baby.
Nursing Student (Psych Rotation)
St. Joseph's Hospital and Medical Center
Paterson, NJ
01.2024 - 03.2024
- Maintained accurate documentation of patient care services provided in accordance with agency policy and procedures.
- Assisted in developing individual rehabilitation plans for clients based on their needs.
- Encouraged positive behavior change by reinforcing desired behaviors through reward systems.
- Administered medications according to physician orders.
- Conducted psychosocial assessments to determine appropriate interventions.
- Facilitated group therapy sessions for patients in a residential setting.
- Coordinated discharge planning activities for psychiatric patients.
- Developed education materials about psychiatric illnesses for use by staff and clients.
- Coached clients on healthy coping skills such as relaxation techniques or stress management strategies.
- Performed physical and mental assessments of psychiatric patients.
- Educated families on the diagnosis, management, and prevention of mental illness.
Nursing Student (Med-Surg)
Hackensack Meridian Health
Hackensack, NJ
09.2023 - 10.2023
- Monitored vital signs such as blood pressure, temperature, pulse rate, and respiration rate according to established protocols.
- Observed changes in patient conditions and reported any concerns to supervising nurse or physician.
- Administered oral, IV, and intra-muscular medications while closely monitoring patient reactions.
- Educated patients on health maintenance, preventive measures, and disease management strategies.
- Practiced infection control measures, including proper handwashing and PPE use.
- Supported patients with basic functions of eating and walking.
- Followed all hospital and nursing protocols for patient safety and confidentiality.
Education
Nursing -
Bergen Community College
Paramus, NJSkills
- Decision-Making
- Self-Motivated
- Multitasking Abilities
- Analytical and Critical Thinking
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Flexible and Adaptable
- Good Telephone Etiquette
- Active Listening
- Dependable and Responsible
- MS Office
- Catheter Care
- Vital signs monitoring
- Diabetes management
- Tracheostomy Care
- Patient Education
- Postpartum Care
- Physical assessments
- Medication and IV administration
- Foley Catheter (insertion/removal)
Timeline
Nursing Student (Labor&Delivery)
Englewood Hospital
03.2024 - 05.2024
Nursing Student (Psych Rotation)
St. Joseph's Hospital and Medical Center
01.2024 - 03.2024
Nursing Student (Med-Surg)
Hackensack Meridian Health
09.2023 - 10.2023
Customer Service Associate
Home Depot
12.2016 - Current
Nursing -
Bergen Community College
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