Hope Matson
United States
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Front Desk Assistant
Chiropractic Place
10.2023 - 01.2024
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Received, screened and routed incoming calls.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained transaction security by verifying payment cards against identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
PCA
Mayo Clinic Health System
08.2023 - 10.2023
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 7+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Documented health issues
- Answered phone calls based on health related issues
Assistant Teacher
Headstart
10.2022 - 04.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Worked with teacher and administrators to enforce school policies and procedures.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Monitored and reported student progress and development, offering mentoring as needed.
Mentoring Program Coordinator
Boys And Girls Club Of Sparta
01.2021 - 06.2022
- Designed or used assessments to monitor student learning outcomes.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Nanny
Private Nanny
06.2020 - 01.2021
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Engaged with children on age-appropriate level.
- Assisted children with homework assignments and special projects across different subjects.
- Stayed current on toy and child-related recalls and safety warnings.
Program Coordinator
Boys & Girls Club Of Sparta
03.2016 - 06.2019
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Designed program implementation and maintenance plan.
- Scheduled and monitored programming to air content as planned.
- Developed new program and feature ideas for station.
Education
High School Diploma -
Sparta High School
Sparta, WI05.2019
Skills
- Multitasking and Organization
- Documentation and Recordkeeping
- Correspondence Management
- Scheduling
- Excellent Communication
- Payment Processing
- Payment Verification
- Customer Service
- Inbound Call Management
- Word Processing
- Calendar Management
- Multi-Line Phone Systems
- Time Management
- Problem-Solving Skills
- Recordkeeping
- English Fluency
- Effective Planning
- Work Prioritization
- Cash Handling
- File Management
- Hospitality Services
- Membership Processing
- Attention to Detail
- Listening Skills
- Decision Making
- Scheduling Appointments
- Multitasking Abilities
- Critical Thinking
- Problem Solving
- Teamwork and Collaboration
- Telephone Etiquette
- Automated Telephone Systems
- Front Office Support
- Credit and Cash Payments
- Bookkeeping
Timeline
Front Desk Assistant
Chiropractic Place
10.2023 - 01.2024
PCA
Mayo Clinic Health System
08.2023 - 10.2023
Assistant Teacher
Headstart
10.2022 - 04.2023
Mentoring Program Coordinator
Boys And Girls Club Of Sparta
01.2021 - 06.2022
Nanny
Private Nanny
06.2020 - 01.2021
Program Coordinator
Boys & Girls Club Of Sparta
03.2016 - 06.2019
High School Diploma -
Sparta High School
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