Hope Maynard
Brooklyn,NY
Summary
Detail-oriented administrative assistant skilled in Microsoft Excel, data entry, and customer service. Proven ability to manage communications effectively, streamline processes, and enhance office productivity.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Syntonic Systems Inc
New York, New York
04.1992 - 09.2025
- Handled incoming communications and directed inquiries to appropriate departments.
- Answered phone calls and emails to provide information, resulting in effective business
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Processed medical claims using advanced claims management software.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
Education
Norman Thomas High School
New York, NY06-1985
Skills
- Microsoft Excel
- Data entry
- Office equipment maintenance
- Database management
- Customer service
- Health insurance processing
- Mail handling
- Microsoft Word
- Mail Sorting and Distribution
References
References available upon request.
Timeline
Administrative Assistant
Syntonic Systems Inc
04.1992 - 09.2025
Norman Thomas High School