Hope McCall
543 Williamsburg Road Frankfort,KY
Summary
Compassionate Registered Nurse Applicant with experience offering comprehensive patient care in inpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nursing Care Technician
University Of Kentucky Chandler Medical Center
01.2019 - Current
- Offered leadership, support, and clinical expertise with nursing care teams to achieve the best patient outcomes.
- Provide prompt, compassionate, and patient-centered care in a collaborative, team-oriented work environment.
- Work one-on-one with Registered Nurses (RN) to complete delegated tasks and provide direct patient care, such as obtaining vital signs, phlebotomy, documentation, assisting with ADLs (activities of daily living), ordering and stock supplies, respond to patient call lights, unit orientation, and patient admission, transfer, and discharge.
- Transfer patients from bed to wheelchair or stretcher, or stretcher to treatment/surgical tables.
- Handling of specimens and delivery to labs and preparation of patients for surgical procedures.
Patient Access Coordinator
Bourbon Community Hospital
06.2018 - 02.2019
- Performed patient scheduling and registration functions to serve as initial contact point for medical visits.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
Customer Service Representative
World Finance Corporation
08.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
CSLC Administrative Assistant
University Of Kentucky College Of Nursing
07.2016 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
Education
Associate of Science - Nursing
Midway University
512 East Stephens Street Midway KY 4034712.2023
Skills
- Personal Care Needs
- Interpersonal Communication Skills
- Patient Confidentiality
- Workload Management
- Safety Protocols
- Quality Patient Care
Certification
- CNA - Certified Nursing Assistant (#50225772)
Timeline
Nursing Care Technician
University Of Kentucky Chandler Medical Center
01.2019 - Current
Patient Access Coordinator
Bourbon Community Hospital
06.2018 - 02.2019
Customer Service Representative
World Finance Corporation
08.2017 - 03.2018
CSLC Administrative Assistant
University Of Kentucky College Of Nursing
07.2016 - 08.2017
Associate of Science - Nursing
Midway University
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