Hope McCullough
Freeport,FL
Summary
Accomplished Assistant Manager at Janie and Jack, great in leadership and customer relations, significantly improved customer satisfaction and increased sales through strategic merchandising. Expert in product and service knowledge, team motivation, and maintaining operational excellence. Demonstrated ability to manage financial discrepancies, ensuring accuracy and enhancing the customer experience.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Janie and Jack
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Beals
05.2023 - 11.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Hairstylist
Aveda
04.2014 - 03.2015
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
Sales Lead Keyholder
Janie and Jack
01.2013 - 03.2014
- Opened inventory boxes and restocked shelves.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Sales Associate
Dressbarn
02.2012 - 07.2012
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Justice
07.2009 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Cosmetology - Trade
Okaloosa Technical College And Choice High School
Fort Walton Beach, FL01.2013
High School Diploma -
Niceville Senior High School
Niceville, FL05.2011
Skills
- Communication
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Janie and Jack
11.2023 - Current
Sales Associate
Beals
05.2023 - 11.2023
Hairstylist
Aveda
04.2014 - 03.2015
Sales Lead Keyholder
Janie and Jack
01.2013 - 03.2014
Sales Associate
Dressbarn
02.2012 - 07.2012
Sales Associate
Justice
07.2009 - 01.2012
Cosmetology - Trade
Okaloosa Technical College And Choice High School
High School Diploma -
Niceville Senior High School
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