Hope Mckay

Accounts Receivable Clerk/ Analyst

Thurston Foods

09.1992 - 03.2020

Prepared and mailed invoices to customers, processed payments, and documented account updates.
Submitted cash and check deposits and generated cash receipts to record money received.
Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Used accounting software to reconcile accounts, track income, and generate invoices.
Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Responded to inbound inquiries regarding accounts and payments.
Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
Posted customer payments by recording cash, checks, and credit card transactions.
Assisted in month-end closing procedures, ensuring accurate financial reporting.
Generated invoices upon receipt of billing information and tracked collection progress.
Handled day-to-day accounting processes to drive financial accuracy.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Matched purchase orders with invoices and recorded necessary information.
Entered figures using 10-key calculator to compute data quickly.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Maintained account accuracy by reviewing and reconciling checks monthly.
Supported management by processing invoices and documents with consistent on-time delivery.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Developed comprehensive training materials for new analysts, improving onboarding efficiency.