Hope McQueeney
Erie,PA
Summary
Empathetic professional with strong crisis intervention skills and a focus on patient safety. Experienced in monitoring behavior and implementing safety protocols to create supportive environments for diverse populations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Crisis Technician (Mental Health Worker)
UPMC Western Psychiatric Institute and Clinic
Erie, PA
05.2024 - Current
- Provided direct care and continuous supervision for patients experiencing acute psychiatric and behavioral health crises in an inpatient setting.
- Utilized verbal de-escalation, crisis intervention, and therapeutic communication techniques to maintain a safe, supportive environment.
- Monitored patient behavior, documented observations, and promptly communicated changes in condition to the interdisciplinary healthcare team.
- Assisted patients with activities of daily living (ADLs) while promoting dignity, independence, and patient-centered care.
- Monitored compliance with safety protocols, contributing to a secure and supportive atmosphere for patients and staff.
Child Care Helper
FitKids Child Care
Erie, PA
05.2021 - 07.2021
- Implemented engaging educational games to enhance learning experiences.
- Collaborated with lead educators to develop age-appropriate lesson plans.
- Assisted in daily activities, promoting children's physical and social development.
- Maintained a safe and clean environment, ensuring compliance with health standards.
- Organized recreational activities that promoted teamwork and cooperation among children.
- Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
- Managed daily routines efficiently, keeping children on track with scheduled naps, meals, and activities.
- Adapted quickly to diverse needs of various children within the group setting, exhibiting flexibility and resourcefulness throughout daily tasks.
- Kept children between ages of 2 and 3 safe and secure with vigilant oversight.
Child Care Helper
YMCA Kids Club
Erie, PA
02.2021 - 05.2021
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Kept children between the ages of 5 and 17 safe and secure with vigilant oversight.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Education
Doctor of Physical Therapy - Physical Therapy
Gannon University
Erie, PA05.2027
Bachelor of Science - Health Science
Gannon University
Erie, PA12.2023
Certification
- Comprehensive Crisis Management (CCM) Certification - recertified in May 2026
- Applied Suicide Intervention Skills Training (ASIST) Certification - certified in June 2024
- Basic Life Support (BLS) - recertified in August 2026
Clinical Experience
Outpatient Orthopedic Physical Therapy Clinical Experience
UPMC Rehabilitation Institute – West 26th Street | June 2025 – August 2025 (10 weeks)
Provided physical therapy evaluation and treatment for patients with a variety of orthopedic and musculoskeletal conditions. Assisted with therapeutic exercise prescription, manual therapy techniques, patient education, functional mobility training, and documentation while collaborating with the interdisciplinary healthcare team.
UPMC Rehabilitation Institute – Nagle Road | May 2026 – July 2026 (10 weeks)
Evaluated and treated patients with neurological and vestibular conditions, including Parkinson's disease, stroke, multiple sclerosis, concussion, and balance disorders. Gained experience in vestibular rehabilitation, gait and balance training, motor learning, functional mobility, patient education, and interdisciplinary collaboration while progressively managing an independent caseload.
Timeline
Crisis Technician (Mental Health Worker)
UPMC Western Psychiatric Institute and Clinic
05.2024 - Current
Child Care Helper
FitKids Child Care
05.2021 - 07.2021
Child Care Helper
YMCA Kids Club
02.2021 - 05.2021
Doctor of Physical Therapy - Physical Therapy
Gannon University
Bachelor of Science - Health Science
Gannon University