Summary
Work History
Education
Skills
Timeline
Hope Mendoza

Hope Mendoza

Mt Orab,Ohio

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Work History

Clerical Associate

FTIBUYER
02 2022 - Current
  • Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly.
  • Developed correspondence letters, memos, and emails.
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Streamlined office processes by implementing efficient filing systems and document management.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Utilized office management software to record and track customer information.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Purchased and maintained office supplies.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Compiled and analyzed data to produce reports.
  • Edited documents to keep company materials free of grammar errors.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Shipping and Receiving Clerk

Pakalb
10 2014 - 09 2020
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
  • Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
  • Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
  • Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
  • Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
  • Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
  • Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
  • Streamlined shipping process, reducing package handling time with meticulous planning and coordination.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Sorted and delivered materials to different work areas and staff.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Education

Diploma -

Lynchburg Clay High School
05.1992

Skills

  • Administrative support
  • Spreadsheet management
  • Office administration
  • Performance improvement
  • Employee training and development
  • 70 WPM typing speed
  • Mail handling
  • Scheduling
  • Office management
  • Sorting and labeling
  • Sage 50 US
  • Filing and data archiving

Timeline

Clerical Associate - FTIBUYER
02 2022 - Current
Shipping and Receiving Clerk - Pakalb
10 2014 - 09 2020
Lynchburg Clay High School - Diploma,

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Hope Mendoza