Hope Miceli
LeRoy
Summary
Detail-oriented and adaptable professional with years of leadership experience in high-paced operational environments. Proven success in administrative management, cross-functional coordination, and standardizing internal processes to drive consistency and efficiency. Adept at building structured systems for scheduling, documentation, and reporting while supporting strong team dynamics and guest-facing excellence. Seeking to leverage organizational, analytical, and leadership skills in a dynamic office or administrative role with long-term growth potential.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Farmers Creekside Tavern & Inn
LeRoy
06.2022 - 02.2025
- Led administrative functions across a multi-level hospitality business, including calendar coordination, internal communications, SOP development, and cross-department scheduling.
- Designed and maintained spreadsheets for scheduling, inventory, and guest tracking to ensure consistency, accuracy, and operational efficiency.
- Created, standardized, and implemented internal systems for training documentation, onboarding procedures, and staff communication protocols.
- Oversaw recruiting, hiring, and performance tracking for staff; ensured compliance with labor regulations and maintained organized personnel files.
- Managed event logistics, contracts, vendor communications, and staff assignments for both public and private functions.
- Served as the central point of communication between departments, resolving cross-functional issues and supporting team alignment through reporting and insight-sharing.
- Maintained accountability through daily sales reviews, inventory audits, and error tracking to reduce discrepancies and increase transparency.
Hostess
Farmers Creekside Tavern & Inn
LeRoy
05.2021 - 06.2022
- Managed digital and phone-based reservation systems; tracked guest patterns and developed insights to inform future scheduling and capacity planning.
- Supported leadership by preparing guest lists, creating seating templates, and logging shift reports and daily performance notes.
- Facilitated customer communication by fielding inquiries, resolving concerns, and logging requests for follow-up by management.
- Contributed to consistent brand presentation by maintaining front-of-house organization, assisting with floor plans, and supporting marketing initiatives for events.
Skills
- Office & Administrative Support
- Calendar & Schedule Coordination
- Spreadsheet Management
- Onboarding & Training Process Development
- Event & Logistics Coordination
- Workflow Standardization
- Interdepartmental Communication
- Reporting & Documentation Systems
Certification
- ServSafe
- TIPS
Timeline
Operations Manager
Farmers Creekside Tavern & Inn
06.2022 - 02.2025
Hostess
Farmers Creekside Tavern & Inn
05.2021 - 06.2022
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