Summary
Overview
Work History
Education
Skills
Additional Information - Core Skills
Photography
Timeline
Generic

Hope Miles-Baker

Savannah,GA

Summary

A meticulous individual with years of experience using effective communication and tons of software to manage schedules for busy environments effectively. Supportive team members with a positive attitude and enduring dedication to customer service. Expert multitasker with flexibility in peak times. I've worked as a sales representative, customer service, and in the medical field for well over a decade.

Overview

10
10
years of professional experience

Work History

Scheduling Specialist

Candler
01.2024 - Current
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
  • Documented calls and appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Team Member

Target
05.2023 - 01.2024


  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.

Lab Assistant/Phlebotomist

Candler Hospital
12.2022 - 12.2023
  • Perform normal laboratory and general clerical duties required for pathology and cytology laboratory operation on a daily basis.
  • I also collect blood samples with the use of finger and venipuncture sticks, uses aseptic technique, adheres to departmental policies, and follows isolation protocols to preserve specimen integrity.
  • Maintained current knowledge of developments in technical instrumentation.
  • Set and oversaw quality assurance guidelines for laboratory work.

Account Management Specialist

OnBrand24
03.2017 - 05.2023
  • Assist agents who require verbiage and support while on the phone, keep a close eye on calls for quality and control, and help with payroll and scheduling.
  • Consulted with businesses to supply accurate product and service information.
  • Evaluated pending service calls daily for assigned customers and worked with appropriate branches.


Licensed Apprentice

Adam's Funeral Services
07.2021 - 04.2023
  • Assisting families with making funeral arrangements, embalming, death calls funeral directing, etc.
  • Prioritized and accomplished multiple tasks within established timeframes.
  • Maintained relationships with local suppliers for cost-effective materials.

Medical/Personal Care Assistant

Love and Honesty Homecare
03.2017 - 06.2021
  • Provide clients with in-home care, prescription reminders, companionship, rides to and from appointments, meal preparation, feeding assistance, bathing/grooming assistance, and running errands.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Liaised with key accounts to deliver targeted administrative household support.

Lead Patient Assistant

Patient Services
01.2015 - 07.2017
  • Assisting patients and other medical associates with scheduling Mammograms, Ultrasounds, MRI's etc.
  • Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.

Medical Assistant / 180+ Hour Externship Rotation

Curtis V Cooper
09.2014 - 12.2014
  • Called patients to and from the waiting area, obtained vitals/records on Patient Chart
  • Administered injections: Depo, Immunizations/Influenza/testosterone
  • Collect specimens for testing: urinalysis/pregnancy/drug screening/Strep T
  • Administered EKGs and assist with minor procedures
  • Scheduling/Appointment setting at the Front Desk
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient spirometry.

Education

Bachelor of Science - Health Science

Georgia Southern University
Savannah, GA
01.2026

Associate of Science - Funeral Service And Mortuary Science

Ogeechee Technical College
Statesboro, GA
07.2022

Associate of Science - Medical Assisting

Virginia College
Savannah, GA
10.2014

Skills

  • MS Office
  • Receptionist
  • Guest Services
  • Vital Signs
  • Anatomy/Physiology knowledge
  • Patient service
  • Meditech
  • Organizational skills

Additional Information - Core Skills

  • Patient Intake/Triage
  • Electronic Health Records
  • Phlebotomy Skills/Finger Pricks
  • Vital signs/Wound care
  • EKG (12 Lead) Administration
  • Sample/Specimen Collection
  • Medical terminology knowledge

Photography

As a freelance photographer for many years, I have captured some of my client's most precious moments and memories at weddings, birthday celebrations, baby showers, and more. 

Timeline

Scheduling Specialist

Candler
01.2024 - Current

Team Member

Target
05.2023 - 01.2024

Lab Assistant/Phlebotomist

Candler Hospital
12.2022 - 12.2023

Licensed Apprentice

Adam's Funeral Services
07.2021 - 04.2023

Account Management Specialist

OnBrand24
03.2017 - 05.2023

Medical/Personal Care Assistant

Love and Honesty Homecare
03.2017 - 06.2021

Lead Patient Assistant

Patient Services
01.2015 - 07.2017

Medical Assistant / 180+ Hour Externship Rotation

Curtis V Cooper
09.2014 - 12.2014

Bachelor of Science - Health Science

Georgia Southern University

Associate of Science - Funeral Service And Mortuary Science

Ogeechee Technical College

Associate of Science - Medical Assisting

Virginia College

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Hope Miles-Baker