Hope Miley
Columbus,MS
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction through exceptional service and a strong work ethic. Skilled in cash handling and guest engagement, consistently maintaining cleanliness standards. Demonstrated ability to improve service quality, achieving a positive shift in guest feedback.
Motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Zachary's Restaurant
Doug Pellum
2023.01 - Current
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Maintained positive relationships with local community and government officials.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
Air Force Base Server
Joni Bradford
2022.05 - 2022.08
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Cashier/food Worker
Baskin Robins
2022.01 - 2022.04
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Ultrasound/Sonography -
University For Women
Columbus,MS05.2028
High School Diploma -
Victory Christian Academy
Columbus,MS05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Menu Memorization
- Food Running
- Table Bussing
- Tableside Etiquette
- Guest Seating
Timeline
Zachary's Restaurant
Doug Pellum
2023.01 - Current
Air Force Base Server
Joni Bradford
2022.05 - 2022.08
Cashier/food Worker
Baskin Robins
2022.01 - 2022.04
Ultrasound/Sonography -
University For Women
High School Diploma -
Victory Christian Academy
Similar Profiles
Conner SandhuConner Sandhu
Yard and Landscaping Attendant at Doug BaxterYard and Landscaping Attendant at Doug Baxter
Vaughan HawkinsVaughan Hawkins
Assistant Coach at Doug GallantAssistant Coach at Doug Gallant
Jocee JacksonJocee Jackson
Pet Sitter at Doug and Debbie JacksonPet Sitter at Doug and Debbie Jackson