Hope Mills
Greenville,NC
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Committed to continuous improvement and staying updated on industry best practices.
Overview
7
7
years of professional experience
Work History
Lead Sanitization Specialist
Pitt County Schools
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
General Manager of Operations
A Real Clean, Inc.
07.2020 - 08.2023
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Reduced lead times through careful planning.
- Increased employee retention rate by creating professional development programs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Administrative Coordinator
Eastern Nephrology
12.2016 - 05.2020
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Associate of Science - Mortuary Science And Embalming
Fayetteville Technical Community College
Fayetteville, NC06.2023
Bachelor of Arts - Health Care Administration/ Project Management
Ashford University
Clinton04.2011
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Root Cause Analysis
- Quality Assessment
- Supply Management
- Emergency Response
- Analytical Thinking
- Project Planning
- Idea Development and Brainstorming
- Issue Research
- Improvement plan knowledge
Timeline
Lead Sanitization Specialist
Pitt County Schools
08.2023 - Current
General Manager of Operations
A Real Clean, Inc.
07.2020 - 08.2023
Administrative Coordinator
Eastern Nephrology
12.2016 - 05.2020
Associate of Science - Mortuary Science And Embalming
Fayetteville Technical Community College
Bachelor of Arts - Health Care Administration/ Project Management
Ashford University
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