Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Moody

Live Oak

Summary

Dynamic customer service professional with proven reliability and cash handling expertise at Lowes Home Improvement. Recognized for enhancing customer satisfaction through effective communication and composure in high-pressure situations. Skilled in inventory management and committed to maintaining a positive shopping environment, consistently receiving positive feedback for exceptional service.

Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Lowes Home Improvment
07.2024 - Current
  • Assisted customers with transactions and inquiries, ensuring positive shopping experiences.
  • Operated cash register, accurately processing payments and handling cash.
  • Learned and followed company policies on returns and exchanges to ensure compliance.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.

Food Service Volunteer

Suwannee High School
08.2021 - 05.2023
  • Prepared and served nutritious meals to students, ensuring adherence to dietary guidelines.
  • Assisted in inventory management, tracking supplies to minimize waste and maintain stock levels.
  • Trained new volunteers on food safety practices and kitchen protocols for compliance.
  • Coordinated meal distribution during events, optimizing workflow to enhance service efficiency.
  • Ensured cleanliness and sanitation of kitchen equipment, promoting a safe working environment.
  • Collaborated with staff to plan special events, enhancing community engagement through food services.
  • Maintained high standards of cleanliness, adhering to strict hygiene regulations in all aspects of food handling and preparation.
  • Assisted kitchen staff with meal preparation for faster and more efficient service.
  • Served meals to guests with professionalism, ensuring an enjoyable dining experience.
  • Collaborated with fellow volunteers to create a welcoming atmosphere for guests at charity events.
  • Set up tables and buffets according to event specifications, contributing to overall presentation success.
  • Delivered exceptional customer service by addressing guest concerns promptly and professionally.
  • Received positive feedback from supervisors for consistent punctuality and strong work ethic.
  • Performed dishwashing duties, ensuring that all equipment was sanitized and ready for use during busy periods.

Education

High School Diploma -

Suwannee High
Live Oak, FL
05-2023

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Product knowledge
  • Cash handling expertise
  • Inventory management
  • Payment collection

Timeline

Customer Service Cashier

Lowes Home Improvment
07.2024 - Current

Food Service Volunteer

Suwannee High School
08.2021 - 05.2023

High School Diploma -

Suwannee High

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