Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Preference
SoftwareEngineer
Hope Moreno

Hope Moreno

New Orleans,LA

Summary

Proven to enhance patient experiences and office efficiency at LMMC Woodbridge Nursing Facility, I bring a strong blend of HIPAA compliance and compassionate care. Leveraging skills in medical records management and patient scheduling, I've significantly improved patient satisfaction. My adaptability and commitment to professionalism have been key to my achievements in healthcare.

Overview

10
10
years of professional experience

Work History

Medical Assistant

LMMC Woodbridge Nursing Facility
01.2024 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Implemented care and efficiency improvements to support and enhance office operations.

Head Chef

Zoes Kitchen
04.2015 - 12.2018
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Placed orders to restock items before supplies ran out.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Hired, managed, and trained kitchen staff.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Maintained well-organized mise en place to keep work consistent.
  • Cooked memorable dishes that brought new customers into establishment.
  • Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
  • Arranged for kitchen equipment maintenance and repair when needed.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Led staff meetings to discuss upcoming events, address concerns or challenges, and reinforce company values as well as expectations within the workplace environment.
  • Trained junior chefs in advanced culinary techniques and food safety procedures, helping them grow professionally within the industry.
  • Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
  • Elevated restaurant''s reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
  • Oversaw kitchen equipment maintenance schedules, ensuring reliable performance and longevity of crucial appliances.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Receptionist

Anniville Nursing Home
06.2009 - 10.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.

Telemarketer

Jc Penny's Life Insurance
02.2004 - 07.2008
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Completed daily and weekly sales reporting using assigned tools.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
  • Called prospective customers in designated market area to qualify leads.

Education

Medical Assisting

Del Mar College
Corpus Christi, TX
04.2007

Odem High School
Odem, TX
05.1999

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Clinical Documentation
  • Data Entry
  • Reliable team player
  • Procedure Assistance
  • Compassionate
  • CPR
  • Patient Assessments
  • Professionalism and Ethics
  • Insurance Verification
  • Appointment Setting
  • Compassionate caregiver
  • Medical Records Management
  • Patient Flow Management
  • First Aid
  • Equipment Sterilization
  • Fluent in Languages
  • Trustworthy companion
  • Adaptable
  • Payment Collection
  • Medical terminology in Languages
  • Medical billing and coding
  • Valid State driver's license
  • Reliable transportation
  • Companionship and emotional support
  • Insurance Claims
  • Customer Relationship Management (CRM)
  • Conversant in Languages

Languages

Spanish
Full Professional

Timeline

Medical Assistant

LMMC Woodbridge Nursing Facility
01.2024 - Current

Head Chef

Zoes Kitchen
04.2015 - 12.2018

Receptionist

Anniville Nursing Home
06.2009 - 10.2013

Telemarketer

Jc Penny's Life Insurance
02.2004 - 07.2008

Medical Assisting

Del Mar College

Odem High School

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancement

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Hope Moreno