Hope Mullins
Grand Rapids,MI
Summary
I'm a Dedicated and personable professional with over 2 years of experience in the salon setting, I have a strong background in customer service, appointment scheduling, and connecting with clients to make sure they have the best experience possible. I'm passionate about the beauty industry with a deep understanding of salon operations, client needs, and much more. My goal is for my experience and enthusiasm about Cosmetology to contribute to a dynamic salon team, ensuring every client leaves with the BEST hair day and an unforgettable experience.
Overview
4
4
years of professional experience
Work History
Receptionist
Heidi Christine's Salon & Spa
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Medical Support Specialist
HealthBar
07.2021 - 06.2022
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
- Streamlined office operations by organizing patient files, maintaining supplies inventory, and managing daily administrative tasks.
- Contributed to a positive work environment through effective communication, teamwork, and problem-solving skills.
- Supported clinical staff by preparing sterile instruments, setting up examination rooms, and assisting with procedures as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
Education
Cosmetology - Cosmetology
Paul Mitchell The School
Grand Rapids, MI06-2025
Skills
- Time management
- Organization skills
- Quick learner
- Detail-orientated
- Communication
- Team work
- Adaptive
- Flexibility
- Creativity
- Problem solving
Timeline
Receptionist
Heidi Christine's Salon & Spa
08.2022 - Current
Medical Support Specialist
HealthBar
07.2021 - 06.2022
Cosmetology - Cosmetology
Paul Mitchell The School
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