Hope Mundy

I was in charge of the office, handling BOLs, scheduling truckloads, filing paper work, doing the specials orders, answering emails, creating Master BOLs. processing. making sure the special orders were done correctly.

• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Generated repeat business through exceptional customer service.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Optimized patient scheduling and flow, reducing wait times and improving patient experience.

• Facilitated seamless order fulfillment with proper preparation of shipping documents, including invoices, packing slips, and waybills.
• Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
• Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
• Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.