Hope Murray
Denver,CO
Summary
Detail-oriented Assistant Manager offers more than 4-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dominos Pizza Inc.
Littleton, CO
05.2020 - Current
- Lead shifts with 15+ people ensuring the best possible customer experience
- In charge of staffing, paperwork, cost controls, cash controls, and food management for my store location
- Managed customer service inquiries and complaints in a timely manner.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Temporary Administrative Aide
Colorado Department of Labor and Employment
Denver, CO
09.2021 - 12.2021
- Worked remotely using tools such as Five9, Email, Google suite, MS Office suite, & State of CO website
- Assisted claimants over the phone with filing new claims, requesting weekly payments, and dealing with fraudulent claim withdraws
- Compiled data, generated reports, and performed data entry into databases.
- Created spreadsheets for tracking purposes.
- Managed calendars including scheduling of deadlines and follow-ups.
- Answered emails promptly and professionally.
- Received incoming calls, responded to inquiries from customers or clients, and directed calls accordingly.
Paralegal Intern
Law offices of Paul Miller
Denver, CO
01.2021 - 05.2021
- Worked alongside my supervising attorney to complete various tasks using LibreOffice, MS Office suite, Dropbox, Trello and Email
- Completed legal research to ensure the best possible outcome for clients
- Prepared and populated spreadsheets to create databases to make filling in probate and estate forms a more efficient process.
Education
Associate of Applied Science - Paralegal Studies
Community College of Denver
Denver, CO05-2021
Skills
- Employee Performance Evaluations
- Operations Management & Scheduling
- Task Delegation
- Recruiting and interviewing
- Schedule oversight
- Google Drive
Timeline
Temporary Administrative Aide
Colorado Department of Labor and Employment
09.2021 - 12.2021
Paralegal Intern
Law offices of Paul Miller
01.2021 - 05.2021
Assistant Manager
Dominos Pizza Inc.
05.2020 - Current
Associate of Applied Science - Paralegal Studies
Community College of Denver
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