Hope Nagle
Orlando,FL
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
7-eleven
02.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
Ale House
09.2023 - 02.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Correctional Officer
CFRC
06.2023 - 09.2023
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted security checks of inmates and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
Server
Winghouse Bar & Grill
04.2023 - 07.2023
- Winghouse girl, served tables
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
The Home Depot
04.2022 - 07.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Management Trainee
Five Guys
08.2019 - 07.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Handled day-to-day customer or client questions via telephone or email.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Infant Teacher
Patch
09.2020 - 10.2020
- Kept classroom and feeding areas clean, neat, and safe.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Promoted development of social, emotional, and communication skills in infants.
- Prepared nutritious meals and snacks for infants to promote healthy eating habits from an early age.
Education
High School Diploma -
East River High School
Orlando, FL05.2019
Skills
- Food Production
- Cash Handling
- Cleaning Experience
- Food Preparation
- Food Service
- Kitchen Experience
- Food Safety
- Food Handling
- Host/Hostess
- Serving Experience
- Home Care
- Teaching
- Cashiering
- Restaurant Experience
- Customer service
- Leadership
- Communication skills
- Childcare
- Classroom management
- Security
- Law Enforcement
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Listening skills
- Goal oriented
- Relationship building
- Reliable and punctual
- Time management
Certification
Driver's License, 06/01/19, 03/31/28
Timeline
Sales Associate
7-eleven
02.2024 - 01.2025
Server
Ale House
09.2023 - 02.2024
Correctional Officer
CFRC
06.2023 - 09.2023
Server
Winghouse Bar & Grill
04.2023 - 07.2023
Sales Associate
The Home Depot
04.2022 - 07.2022
Infant Teacher
Patch
09.2020 - 10.2020
Management Trainee
Five Guys
08.2019 - 07.2021
High School Diploma -
East River High School
Similar Profiles
Jake Wei BoJake Wei Bo
District Manager at 7-ElevenDistrict Manager at 7-Eleven
Taylor AdairTaylor Adair
Cashier at 7-elevenCashier at 7-eleven
Joshua KennedyJoshua Kennedy
Field Merchandise Manager at 7-elevenField Merchandise Manager at 7-eleven
Michael CardarelliMichael Cardarelli
Area Leader at 7-ElevenArea Leader at 7-Eleven
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park