Hope Nakai
Shiprock,NM
Summary
Accomplished Social Services Manager with a proven track record at Pueblo Of Santa Ana, adept in client advocacy and project management. Excelled in building community partnerships, enhancing service integration, and leading teams to improve client outcomes. Demonstrated multicultural sensitivity and effective communication, achieving significant advancements in social service programs.
Overview
17
17
years of professional experience
Work History
Social Services Manager
Pueblo Of Santa Ana
Santa Ana, NM
09.2024 - Current
- Directed activities of professional and technical staff members and volunteers.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Collaborated with community organizations to develop outreach initiatives that increased awareness of social service programs among target populations.
- Conducted regular performance reviews for staff members providing guidance on how to improve their job performance.
- Developed training materials designed to enhance employee knowledge about relevant laws and regulations governing social service activities.
- Established collaborative relationships with community resources to facilitate referrals for clients in need of additional support services.
- Provided crisis intervention services when needed by responding to emergency calls from clients or family members.
- Prepared and maintained budgets, personnel records or training manuals.
- Developed and implemented social services program objectives, policies, and procedures.
Managed Care Coordinator
Presbyterian Health Plan
Albuquerque, NM
10.2013 - 09.2024
- Communicated with patients with compassion while keeping medical information private.
- Participated in meetings with external stakeholders such as insurers and government agencies.
- Assisted in the preparation of various reports for management review and analysis.
- Conducted initial assessments and evaluations of patient's needs.
- Scheduled appointments for clients with appropriate medical specialists.
- Assessed safety risks associated with living environments or activities of daily living.
- Coordinated daily documentation for each patient by reporting care provided, responses and disposition.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Responded promptly to inquiries from patients regarding their care plans.
- Actively participated in staff meetings discussing best practices in patient care coordination.
Child Protective Investigator Supervisor
Navajo Nation Family Services
Shiprock, NM
01.2008 - 12.2012
- Assist in determining actions necessary to protect children from harm or risk of harm, including removal from home when needed.
- Maintain accurate records regarding case files for each investigation conducted by Child Protective Investigators.
- Create reports related to the activities of Child Protective Investigators for management review.
- Work closely with agency attorneys on legal matters pertaining to child welfare cases.
- Develop and implement strategies to improve the quality of investigations conducted by Child Protective Investigators.
- Prepared and maintained budgets, personnel records or training manuals.
- Consulted with staff on resolution of complex service issues.
- Investigated each child's living environment to determine whether home was safe or presented risks.
- Assessed and identified service delivery challenges and opportunities within local area.
- Advise families on available resources within their communities that may be beneficial for them during an investigation process.
- Developed and executed plans to remove children from homes where abuse or neglect had occurred.
- Respond quickly to emergency situations requiring immediate attention related to child welfare issues.
- Ensure compliance with local, state and federal regulations governing child protective services investigations.
- Review all reports prepared by Child Protective Investigators prior to submission for accuracy and completeness.
- Engage in community outreach programs designed to increase public awareness about child abuse and neglect issues.
- Collaborate with other agencies involved in child protection services such as law enforcement, social services, mental health professionals.
- Attend court hearings related to cases investigated by Child Protective Investigators and provide testimony as required.
- Monitor caseloads of Child Protective Investigators to ensure appropriate workloads are maintained.
Education
Master of Arts - Social Work
University of Denver
Denver, CO06-2020
Master of Arts - Social Work
New Mexico Highlands University
Las Vegas, NM05-2003
Associate of Arts - Psychology
San Juan College
Farmington, NM12-2002
High School Diploma -
Shiprock High School
Shiprock, New Mexico 05-1995
Skills
- Multicultural sensitivity
- Service integration
- Client assessment
- Assessment skills
- Relationship cultivation
- Evidence preparation
- Investigation conduction
- Service plan creation
- Social services facilitation
- Client advocacy
- Project management
- Communication
- Written communication
- Problem-solving abilities
- Multitasking capacity
- Team collaboration
- Teamwork
- Client meetings
Timeline
Social Services Manager
Pueblo Of Santa Ana
09.2024 - Current
Managed Care Coordinator
Presbyterian Health Plan
10.2013 - 09.2024
Child Protective Investigator Supervisor
Navajo Nation Family Services
01.2008 - 12.2012
Master of Arts - Social Work
University of Denver
Master of Arts - Social Work
New Mexico Highlands University
Associate of Arts - Psychology
San Juan College
High School Diploma -
Shiprock High School
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