Hope Norton
Fife,WA
Summary
Dynamic and results-oriented professional with a proven track record at Black Angus Steak House, excelling in roles requiring exceptional multitasking and interactive communication skills. Expert in enhancing dining experiences and streamlining kitchen operations, demonstrated by training new staff and managing high-volume orders. Skilled in food safety and customer service, consistently achieving high standards of service.
Overview
2
2
years of professional experience
Work History
Hostess, Expeditor
Black Angus Steak House
02.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Trained new expeditors and food runners according to company policies and standards.
Cook, Cashier, Customer Service
Pick Quick Drive-in
10.2022 - 01.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Fife Highschool
Fife, WA05-2025
Associate of Applied Science - Cosmetology
Clover Park Technical College
Lakewood, WA03-2025
Skills
- works well with others
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Exceptional communication
- Menu memorization
- Food safety
- Team member training
- Food presentation
- Kitchen operations
- Quick Learner
Timeline
Hostess, Expeditor
Black Angus Steak House
02.2024 - Current
Cook, Cashier, Customer Service
Pick Quick Drive-in
10.2022 - 01.2024
High School Diploma -
Fife Highschool
Associate of Applied Science - Cosmetology
Clover Park Technical College
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